Job Title

Network/System Administrator

Reporting To

Escalation Manager

FLSA Status –

Salary Non-Exempt

Description

Network/System Administrators utilize several skills to provide all-star leadership to Applied Tech's

internal teams and customer support to our clients. You understand high-quality customer

service, respond with appropriate professionalism and urgency, and have a knack for adapting

your interpersonal style to many diverse types of users. You understand how to support

integrated enterprise applications, advance troubleshooting of hardware and software, and

keep users up-and-running. Candidates should possess the ability to think fast on their feet, a

willingness to help others and the ability to take internal coaching and client frustrations in

stride. You lead with effective communication and a client-first mindset.

This position will require on-site support at the request of the customer to do
troubleshooting/remediation.

Primary Responsibilities
• Advanced hardware and software support for servers, firewalls, switches, and wireless
access points
• Advanced knowledge of Hypervisor, VLAN's, network routing, and Azure VMs.
• Desktop, server and network infrastructure troubleshooting and maintenance.
• Substantial customer service focus with proven results for client satisfaction
• Demonstrate complete ownership and accountability of incoming tickets.
• Address time sensitive issues promptly.
• Advanced technical issues involving Microsoft's full suite business applications and
operating systems
• Candidates will be required to field incoming requests while working on several items at
one time. Must be able to meet deadlines and effectively communicate
issues/solutions.
• Logging client issues correctly in our ticket management system.
• Will be required to participate in on call rotation

Education and Qualifications
• Excellent communication and customer service experience
• Active driver's license and proof of auto insurance
• Windows and/or Apple operating systems
• Microsoft Exchange (On-Premise and Online)
• Hypervisor technology (Hyper-V and VMware)
• Advanced understanding of networking including DNS, DHCP, TCP/IP
• Firewall and network switch configuration and support
• Microsoft Server technologies including Active Directory, File/Folder Permissions, Print
Management, Remote Desktop, etc.
• Certification required within six months of being hired

Soft Skills _
Supervision/Autonomy_
Able to independently set direction and scope of work. Able to evaluate the work of others and
make decisions that affect personal or team productivity within a well-defined area of
responsibility. _
Planning/Organization_
Able to organize incoming requests for work from multiple sources without well-defined goals,
maintaining day to day productivity with few requests for help. _
Process Management_
Understands and follows established processes. Able to adapt to ongoing changes in processes,
priorities, tasks and workload. Able to help develop and define processes and process
improvement for Applied Tech. _
Communication_
Strong written and verbal communication skills. Demonstrates clear and professional written
communication that conveys confidence and competence. Able to explain complicated
concepts with poise to large groups. _
People Skills/Conflict Management_
Strong interpersonal skills for effective interaction with clients, third parties, and
teammates. Able to demonstrate confidence in high-pressure situations and resolve conflicts. _
Physical Requirements_
• Ability to use computers daily in an interactive manner for extended periods of time,
possibly exceeding 8 hours per day
• Ability to sit for an extended period
• Ability to frequently and accurately communicate with employees, customers, and
vendors in person, via the telephone or by email

NOTE: This job description is not intended to be all-inclusive. Employees may

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