Franworth is seeking a New Business Manager to assist as the first line of support for new Franchise Owners. This position will play an integral part in the growth of our organization as the work will influence the performance and profitability of our franchisees. The New Business Manager will assist franchisees by providing a wide range of coaching, training, and development services through the established onboarding program. The New Business Manager will be responsible for guiding franchisees through the onboarding process, including monitoring progress, managing risks and issues, communicating with the brand team, and ensuring franchisees stay on track for a timely and successful opening.

Duties and Responsibilities

Build trusting relationships with Franchisees as their primary corporate support contact during the onboarding process.

Provide Franchisees with appropriate coaching, training, education and development tools and resources.

Work collaboratively with the Franchisees to develop business/operational plans that include specific goals with key initiatives and deadlines to help them achieve maximum growth potential.

Provide Franchisees positive, constructive, and actionable feedback.

Be an active and engaged ambassador for all Franworth brands by ensuring compliance for the brand, operations, service and business standards.

Responsible for understanding, interpreting, upholding, and enforcing brand system standards, policies and contracts as well as communicating and implementing any changes to these with Franchisees.

Ensure Franchisees have completed and implemented all current training programs.

Act as the liaison between Franchisees, Corporate, and any external vendors, ensuring effective flow of communication.

Review local level results and adoption of Franworth initiatives and create action plans to improve consistency in implementation throughout the organization.

Provide Franchisee perspective in the identification and development of new initiatives, communication, and training, and to define and solve Franchisee challenges.

Willing to take a leading role in developing components of franchise support systems, or systems in their entirety, for the betterment of the entire organization.

Job Specifications

BA/BS or equivalent working experience.

2+ years of customer service experience.

Ability to work under pressure, to meet short deadlines, and to collaborate with cross-functional teams.

Project management experience and ability to prioritize effectively.

Self-directed in ambiguous situations.

Strong decision-making skills.