Benefits:

401(k)

Bonus based on performance

Employee discounts

Opportunity for advancement

Training & development

Wellness resources

About Us: We are a growing chiropractic office dedicated to helping individuals improve their health and wellness. We believe in providing excellent patient care and exceptional service from the moment a lead contacts us. We’re looking for a Patient Lead Manager to join our team and help us manage and nurture our new patient leads.

Position Overview: As the Patient Lead Manager, you will play a key role in our patient acquisition process. Your primary responsibility will be to reach out to new patient leads, manage them within our Go High Level CRM system, and provide outstanding customer service over the phone. Additionally, you'll be responsible for creating and managing our social media content on Facebook and Instagram, ensuring we effectively engage and grow our online community.

Key Responsibilities:

Lead Management: Call and follow up with new patient leads, ensuring they are successfully converted into appointments.

CRM Management: Manage and track lead progress and interactions in the Go High Level CRM system to ensure follow-ups are timely and consistent.

Customer Service: Provide exceptional customer service over the phone, addressing inquiries, scheduling appointments, and handling any concerns.

Social Media Management: Create, schedule, and post engaging content on Facebook and Instagram to attract and engage potential new patients.

Content Creation: Develop social media posts, ads, and campaigns that promote our chiropractic services, educate the community, and build our online presence.

Reporting: Track and report on lead conversion metrics and social media engagement, adjusting strategies as needed to achieve goals.

Qualifications:

Experience: Proven experience in customer service, sales, or lead management (healthcare experience is a plus).

CRM Proficiency: Comfortable with using CRM systems, preferably Go High Level or similar.

Communication Skills: Excellent phone etiquette, strong verbal communication skills, and the ability to build rapport quickly.

Social Media Expertise: Proficient in managing and creating content for Facebook and Instagram.

Detail-Oriented: Strong organizational skills and the ability to multitask and prioritize leads and tasks.

Team Player: Ability to work well with others in a fast-paced, team-oriented environment.

Why Join Us?

Opportunity to work in a supportive and growth-focused environment.

Competitive salary with opportunities for performance-based bonuses.

Flexible working hours and a positive office culture.

The chance to make a direct impact on the health and well-being of our community.

How to Apply:

If you’re passionate about customer service, managing leads, and have a knack for social media, we want to hear from you! Please send your resume, along with a brief cover letter explaining why you're the perfect fit for this role, to [insert email address].

We look forward to having you join our team and helping us serve our patients with excellence!