Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Description We’re looking for a reliable New Patient Referral Coordinator to work with our healthcare staff and referring offices to help us provide first-class care to our patients. As the first person our patients will talk to, we need an energetic, team player attitude with a focus on excellent customer service. You will process incoming referrals in a timely manner, verify insurance benefits and obtain authorization when needed, schedule new and existing patients, and communicate appointment details to referring offices, all while building an excellent rapport with our patients and the multidisciplinary teams of the hospital and referring offices.

Responsibilities

Manage and process new patient referrals from referring offices

Schedule new and existing patients

Update referring offices with appointment details

Verify insurance benefits and obtain authorizations when needed

Communicate respectfully and efficiently with all team members, hospital staff and referring offices regarding patient appointments

Ensure appropriate information is updated and entered correctly in the EHR

Answer and route phone calls in a professional manner

Perform other tasks and related work as required

Qualifications

Strong communication and customer service skills

2 years of work experience as a scheduler/referral coordinator performing insurance verification, hospital or outpatient clinical office preferred

Ability to utilize Excel

High school Diploma/GED

Bilingual (Spanish) - Highly Preferred