Benefits:

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

New Patient Scheduler (Bilingual English & Spanish) – FYZICAL & Southwest Sport and Spine Center, Inc.

Location: Las Cruces, NM

About Us: FYZICAL & Southwest Sport and Spine Center, Inc. is a dynamic and growing physical therapy organization committed to improving people’s lives. Join our team and make a positive impact!

Role Overview: The New Patient Scheduler is patient-centered who possesses a concierge approach. Our ideal candidate will embody warmth, friendliness, and engagement while maintaining professionalism, respect, and courtesy

Required: Bilingual. Read, write, & speak Spanish.

Responsibilities:

Schedule new patients for initial evaluations in physical therapy.

Answer multiple phone lines and provide exceptional customer service.

Schedule incoming patient referrals.

Maintain and update information on providers’ schedules.

Ensure accuracy of patient data entered in the EMR system.

Assist with Check-in/Check-out duties as needed.

Requirements:

Bilingual. Read, write, & speak Spanish.

High school diploma or equivalent.

Minimum of 2 years’ experience in an outpatient medical office setting.

Professionalism and exceptional phone etiquette.

Ability to handle a heavy phone call volume.

Computer proficiency (Word, Excel, and Outlook).

Previous experience with EMR systems.

Familiarity with insurance verification and eligibility.

Strong critical thinking skills for cross-referencing provider schedules.

Other Qualifications:

Proficient multitasking abilities.

Accurate scheduling of patient appointments.

Why Join Us?

Be part of a positive and supportive team.

Contribute to changing lives for the better.

Opportunity for growth and development.

If you’re a detail-oriented, compassionate, and organized professional, we’d love to hear from you!