LOCATION: VIRTUAL/REMOTE
DLH Corporation serves federal government clients throughout the United States and abroad delivering technology enabled solutions in key health and human services programs. The Company's core competencies include secure data analytics and statistics, clinical trials and laboratory services, a full suite of public health research offerings, performance evaluation, system modernization, operational logistics and readiness, and strategic digital communications. DLH has over 2,000 employees serving numerous government agencies. DLH’s portfolio consists of Defense & Veteran Health Solutions, Human Services Solutions and Public Health & Life Sciences.
Under the supervision of the Director of Reliability and Training, the position will serve as the Subject Matter Expert in the area of Program Management and Quality Improvement (PMQI). The PMQI Subject Matter Expert will work in collaboration with the Monitoring Support Leads, Reviewer Consultants and Field Operations Managers to support pre-site, onsite and post site reviews in the area of Program Services. The PMQI SME will help to ensure that findings are aligned to the correct citations and written according to the OHS guidelines. The position will review feedback from the OHS regarding OCI’s, AOC, and ANC’s. The position will serve as a coach/mentor to staff requiring extra support or guidance and help to plan program services training for contract staff and reviewers, co-facilitating the presentation of training and working with Review Teams, Field Operation Managers, and the Office of Head Start as requested.
ESSENTIAL DUTIES
- Provide knowledge, training, experience, and competency to be able to effectively support Monitoring Support Leads, Consultants and Field Operations Managers with gathering and collecting data and other information to assess grantee program operation and performance.
- Provide support in the area of program management to monitoring review teams and Field Operations Managers or others as requested
- Assist with the analysis of program management concerns, findings and/or deficiencies and ensure alignment with appropriate citations.
- Assist with the creation of customized narrative.
- Assist with the development of program management orientations and other required updates/orientations throughout the monitoring year for staff and reviewers.
- Provide coaching and one on one support to Review Leads, Consultants as needed.
- Assist with identifying program management data trends or gaps in the field
- Assist with the development of program management dashboards in partnership with the DLH IT Team
- Work with Report Processing Team on any reports with education findings and ensure timely submission of the report to the Region and OHS
- Participate as needed during onsite and virtual reviews as assigned.
- Assist with any special projects or initiatives assigned by Director of Training or the OHS
- Attend staff meetings and participate on conference calls and debriefs as required
- Help to maintain health tracking system and identify training needs in the area of program management.
- Works in partnership with the Training Manager to develop and present program management training for Review Leads and Consultants.
- Provide research on complex program management findings, procedures or activities
- Engage in special reviews by providing virtual or in person support
- Assist with program management analysis when requested
- Is able to travel at minimum 40% of the time
- Other duties as assigned.
Required Skills
COMPANY CORE COMPETENCIES
- Customer Service: Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.
- Initiative: Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.
- Communication: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
- Teamwork: Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.
- Adaptability/Flexibility: Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.
- Computer Skills: Skilled in the use of computers, adapts to new technology, keeps abreast of changes, learns new programs quickly, uses computers to improve productivity.
- Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
- Interpersonal Skills: Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback, and handles constructive criticism.
- Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow.
- Problem Solving/Analysis: Break down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts.
UNIQUE JOB REQUIREMENTS AND CHARACTERISTICS
- Understanding of the Head Start/Early Head Start Governance Structure
- Understanding of how programs use data for ongoing monitoring and continuous improvement
- Understanding of how programs develop and implement systems of oversight across all content areas
- Understanding of how management structures affect program performance
- Understanding of how programs design services to address community needs
- Familiar with the Head Start Act and the Head Start Program Performance Standards and Regulations
- Proficient with spreadsheet, database, and publishing software (e.g. MS Excel®, Word®, and Adobe® Acrobat® PDF software). Proficient at file conversion and compilation. Strong written, verbal, and analytical skills. Familiar with federal grants terminology.
PHYSICAL REQUIREMENTS
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to communicate orally/speak, hear, read/comprehend, write, and see.
- The employee is required to stand and walk.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Experience
EDUCATION
- Master’s in related field and 3-5 years relevant experience in nonprofit or for profit, local/state/federal government, and/or school system in Education or Social Services at the management level – or –
- Bachelor’s in related field and 6-8 years relevant experience in nonprofit or for profit, local/state/federal government, and/or school system in Early Childhood Education management level.
IND123
DLH CORPORATION IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, PREGNANCY, SEXUAL ORIENTATION, GENDER IDENTITY, NATIONAL ORIGIN, AGE, PROTECTED VETERAN STATUS, OR DISABILITY STATUS.