Job Description

READY FOR AN ADVENTURE? AS A PART TIME RESEARCH INTERVIEWER AT NIELSEN, YOU’RE ON THE FRONT LINES OF DATA COLLECTION, BUILDING RELATIONSHIPS WITH OUR CONSUMERS.

NOTE: THIS IS A REMOTE ROLE---- BUT YOU MUST LIVE WITHIN A COMMUTABLE DISTANCE TO OUR LOCATION IN SAN ANTONIO, TX TO BE ELIGIBLE FOR THIS REMOTE POSITION

POSITION OVERVIEW

The Nielsen Research Interviewer role is a part time remote position where you will make outbound calls to consumers across the US to conduct the Nielsen Ratings survey. Your goal is to grab the attention of our consumers and get them to agree to participate in the survey. This position has strict guidelines with high productivity and quality requirements.

POSITION REQUIREMENTS:

THIS IS A PART TIME WORK FROM HOME POSITION. IN ORDER TO WORK FROM HOME YOU MUST MEET THESE REQUIREMENTS:

• Able to connect to High Speed Internet in your primary residence with minimum speeds of 80mb

• Able to connect directly to a router/modem with Ethernet cable

• You must have a dedicated work space to conduct phone calls where others cannot hear/see personally identifiable information.

SCHEDULE REQUIREMENTS

• One weekend shift required each week (Saturday or Sunday)

• 3-5 shifts per week

• 20-28 hours per week (PT),

• Type of shift: Multiple shifts (Primarily PM)

• Flexible Schedules: 4-6 Hours/Day (PT),

JOB DETAILS:

• Practice exceptional customer service and telephone techniques

• Follow strict guidelines for obtaining consistent unbiased data

• Deliver verbatim scripts for portions of a survey

• Maintain participants engagement throughout a short or medium length survey with low to medium complexity

• Maintain patience and professionalism throughout surveys

• Ability to listen to and accurately capture respondent answers over the phone

• Persuade reluctant respondents to participate in surveys and diaries

• Maintain confidentiality of procedures, scripts and respondent information

• Meet quality assessments standards and call monitoring requirements

• Maintain center standards for performance and productivity

POSITION QUALIFICATIONS

• Bilingual (English and Spanish) preferred

• 18+ years of age

• Prior call center experience (Preferred)

• Computer and typing skills (Data entry)

• High School diploma or GED equivalency

• Prior experience in sales, education, customer service, collections, or similar (Preferred)

ABOUT THE TEAM: Nielsen Call Centers collect and deliver superior research data to provide clients with a better understanding of their consumers and markets. Work with knowledgeable and conscientious employees to collectively gain respondent participation in an inclusive working environment.

Company Description

Nielsen Call Centers collect and deliver superior research data to provide clients with a better understanding of their consumers and markets. Work with knowledgeable and conscientious employees to collectively gain respondent participation in an inclusive working environment.