Job Description

ESSENTIAL JOB DUTIES

• Emails-Check emails/lighting fax for component orders
• Holds-Check hold log and call stores to advise of holds
• Parts-Assisting customers with sending out parts they need. Send parts to sales reps when requested
• RGA's - Issuing RGA's for HD reps
• Confirmations - Assisting HD reps with P.O confirmations
• Tracking-Track orders for HD
• Parts-Enter replacement parts request from HD.com
• Holds-Enter the report log for all orders on hold
• Shutters-Help HD reps with product questions
• Technical Support-Help customers install their blinds
• Warranty-Email the customer warranty info so they can open a claim
• Online Support- Live Chat through company website (Veneta) and processing any online inquiries

NON-ESSENTIAL JOB DUTIES

• Perform similar and incidental duties as required.

THE FOLLOWING STANDARDS ARE EXPECTED OF ALL COMPANY EMPLOYEES:

• Maintain strong personal ethics and a high level of service
• Maintain respect and common courtesy for your peers as well as customers
• Maintain a professional image while on the telephone as well as in person
• Maintain strong listening skills to handle difficult situations or customers
• Maintain effectiveness and efficiency while striving to do it right the first time
• Maintain a teamwork atmosphere and take on the opportunity to be cross-trained
• Maintain ability to learn to use standard or special application computer software package
• Maintain innovation to bring along positive change
• Maintain respect for policies, procedures and confidentiality Maintain ability to establish priorities

JOB QUALIFICATIONS: (In order to do this job, the company has determined the minimum qualifications needed)

• Able to work hours of: ~ Normal business hours 8am - 5pm Monday-Friday or as determined in writing by management
• Education: Minimum High School Diploma
• Experience: Minimum one (1) year or more
• Knowledge: Knowledge of customer service operations in the manufacturing / home improvement industry, preferred but not necessary.
• Language Skills: Ability to communicate clearly and concisely in both oral and written communication in English
• Math Skills: Overall general arithmetic skills and knowledge of mathematical principles
• Time management skills to effectively schedule and meet company demands
• Strong and proven project management abilities
• Strong and proven problem-solving skills
• Detail oriented
• Proficient in Salesforce
• Proficient in Excel, Word, Outlook
• Ability to handle multiple priorities
• Ability to handle a high level of pressure
• Demonstrate assertiveness, positive attitude, and initiative.

COMPENSATION:

• Competitive base pay
• Travel expense reimbursement
• Full benefit package after 30 days of employment (Medical, Dental, Vision, Life, Long Term and Short-Term Disability Insurance, Paid-Time-Off, Paid Holidays, etc.)
• 401K with Company match after 1 year of employment