Our Night Audit position is part-time position (about 20 hours/week), mostly overnight shifts, but may ask to fill day shifts as needed. No experience is required. We offer competitive pay, a fun work environment and great benefits including Marriott worldwide travel discounts and opportunities for growth and advancement. Come join our winning team!
Marriott and the Woodbury Group care about your safety where you work. We comply with Marriott brand standards and have adopted the "Commitment to Clean" program to ensure the safety of you and our guests.
Summary of Duties and Responsibilities/ Essential Functions
Responsible for greeting and serving all guests in a courteous and professional manner; ensure guests are satisfied with guest room/suite and general hotel cleanliness, and their stay; respond to guests’ needs and requests; ensure the safety and security of our guests, associates, and the hotel while providing a welcoming experience; organize, confirm, process, and conduct guest check-ins/check-outs, room reservations, requests, changes, and cancellations; secure payment; verify and adjust billing; Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest; accept and record wake-up call requests and deliver to appropriate department; process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change; maintain the cleanliness and neatness of the front desk area; ensure that all hotel standards and procedures are applied; other duties may vary upon supervisor’s request. This is an overnight shift that requires an individual that can think on their feet and solve problems as they often work with limited direct supervision.
Minimum Qualifications
High school diploma or equivalent
Exceptional customer service skills
Excellent verbal and written communication skills
Basic computer skills
Availability to work a variable work schedule
Must be to work on time
Must present self in a professional manner regarding personal dress and grooming
Ability to sit or stand for extended periods of time
Ability to lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Note: The above duties and qualifications may vary; incumbents may perform other related duties as assigned or needed