Night Auditor duties and responsibilities

The Night Auditor works at the front desk of a hotel during the night, and they must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day. Some of their typical duties include:

Balancing the accounts from day shift

Managing front desk activity and handling guest check-ins and check-outs

Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference

Handling customer requests and complaints and directing other employees or departments accordingly

Creating invoices, bills and checks for vendors, employees and contractors

Managing and updating all official documentation pertaining to the role

Ensuring that all end-of-day activities have been successfully executed by employees in all departments

Answering calls and queries related to potential booking