Non-Gov't Follow-Up Representative - Full Time, Days
NYU Langone Hospital—Suffolk is a 306-bed medical center, providing care to residents of eastern Long Island. The hospital facility is home to the Knapp Cardiac Care Center—an advanced heart disease diagnostic and treatment facility—as well as a modern ambulatory surgical pavilion with specialized services including women’s imaging, a sleep laboratory, and bariatric surgery. Our Provisional Level 2 Trauma Center delivers comprehensive and specialized care for patients with traumatic injuries. The Stroke Center at NYU Langone Hospital—Suffolk is designated by the New York State Department of Health as a Primary Stroke Center, with expert neurologists available to provide treatment 24 hours a day, 7 days a week. Additionally, NYU Langone Hospital—Suffolk has multiple outpatient sites, including an outpatient wound care center, a hemodialysis center, and various primary care and specialty offices. For more information, go to NYU Langone Hospital—Suffolk , and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube, and Instagram.
Position Summary:
We have an exciting opportunity to join our team as a Non-Gov't Follow-Up Representative - Full Time 8:00 AM - 4:00 PM- FIN-Rev Cyc Ops-Inpatient.
In this role, the successful candidate The Rep performs diversified clerical functions in Registration/Information, Appointments, Patient Care modules and other areas such as Cashiering and Medical Records. Duties may vary depending upon the needs of the work site. Maintains the security and confidentiality of patient information at all times.
Job Responsibilities:
* Greet all patients, family or other related individuals while maintaining excellent customer service at all times.
* Registration functions in accordance with LFHC Registration polices including, but not limited to: a) visit registration, b) translation needs & documentation, c) verification of demographic information including Home Address, Proper phone number, Email address, d) verification of Primary Care Provider, e) verify Site Indicator, f) obtain Photo ID and Insurance ID Card, g) obtain consent for treatment, h) offer new patient packages inclusive of LFHC programs and services, contact phone numbers, after hour information, HIPAA and advance directive information.
* Financial functions in accordance with LFHC Financial polices including, but not limited to:a)Insurance eligibility verification at every visit b) collect Co-pays, Deductibles, Self-Pay Rates when applicable, c) uninsured patients- Determine eligibility for other financial programs and assist with application completion, d) performs Cashiering tasks as assigned.
* Electronic Health Record (eHR) competencies in accordance with LFHC eHR polices including, but not limited to: a) scanning insurance card, photo ID and consents and other forms as directed, b) capture patient photo for the eHR, c) web enable all eligible patients with email addresses, d) facilitate patient flow by changing visit status for office visit (including Check out when discharged), e) Failed Appts. -Change status to No Show and assign for recall'Monitor and address Recall bins as per Failed Appointment policy.
* Telephone functions in accordance with LFHC telephone polices including, but not limited to: a) answer phones timely in a friendly customer service manner including identifying the facility's name and PSA's first name, b) identify the nature of the call and act appropriately, .c) take messages if necessary, d) confirmation calls for upcoming appointments
* Discharge functions in accordance with LFHC discharge polices including, but not limited to: a) create follow up appointments in accordance with the provider¿s instructions, b) create appointment for specialty services (including radiology) and ensure referrals are in place, c) print all necessary documents for patients to take home appointment records, referrals, and lab/radiology forms, d) distribute Metro Cards when appropriate.
* Works in conjunction with the healthcare team, participating in site improvement efforts, accepting coverage assignments. Realizes integral role as part of a healthcare team and is an active participant regarding flow, patient care, process issues/suggestions, barriers to care and safety concerns.
* Reports problems with workflow, conflicts, further skill training and/or other related concerns to supervisory staff.
* Provides translation assistance as needed to facilitate the patient and provider interaction.
* Demonstrates an awareness of and respect for coworkers¿/patients¿ cultural backgrounds.
* Other functions as assigned by a supervisory staff.
Minimum Qualifications:
To qualify you must have a High School Diploma or equivalent required. 2+ years relevant experience. Strong customer service and communication skills. Proficient in MS Excel, Word, and Outlook. Familiarity or prior experience with office setting. Prior customer service experience. Must be articulate with good interpersonal skills. Must have knowledge of computer keyboard able to type a minimum of 20 words per minute. Must be able to accurately enter data. Willingness to devote the time required completing assigned tasks on schedule.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Hospital—Suffolk provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.
NYU Langone Hospital—Suffolk is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.
View NYU Langone Hospital—Suffolk’s Equal Employment Opportunity (EEO) policy. Know Your Rights: Workplace discrimination is illegal.
NYU Langone Hospital—Suffolk provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $52,942.50 - $52,942.50 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
To view the Pay Transparency Notice, please click here
Required Skills
Required Experience