Heavy Equipment Operator
PHEAA's FedLoan Servicing team is seeking qualified candidates to help us make a difference in the lives of millions of students! It is our daily goal to meet our public service mission - creating affordable access to higher education. We take pride in educating borrowers on the long-term impact of student loan borrowing and the repayment options available to them!
This entry-level position provides outstanding customer service to our borrowers who have student loans owned by the federal government. This role is intended to be a 9–12 month role with the possibility of longer term employment. We ensure our team members are destined for success by offering a comprehensive training program created by our knowledgeable training staff. Our dedicated Call Center Representatives provide a positive experience for all customers.
Here, at PHEAA, we value customer commitment, quality, accountability, development, leadership, and diversity.
LOCATION: 100% Remote (Must be in a commutable distance to Pittsburgh, PA office location)
TRAINING SHIFT: Monday – Friday, 8:00 am – 4:30 pm
SHIFT: Monday - Friday, 12:30 pm - 9:00 pm
SALARY: $16.00/hour (A $1 shift differential will be provided for these 12:00 p.m. – 9:00 p.m. shifts)
PAY INCREASE: Pay will increase to $17.50 after 6-months of continuous employment (includes shift differential)
RETENTION INCENTIVE: A lump sum cash payment may be available to employees who remain employed for specific employment periods (currently being developed).
JOB RESPONSIBILITIES
ADDITIONAL BENEFITS:
Call Center Representatives have the option of enrolling in the Bronze Medical Insurance plan from day one of employment and will be required to join the State Employees Retirement System. Learn more about these benefits here: https://www.pheaa.org/about/careers/index.shtml
Required Skills
Additional Job Requirements:
Must successfully complete a 7-week training program which is a combination of lecture and practice on live customer accounts as well as performing account adjustments. Due to the amount and complexity of information, time off will not be permitted during the training period.
Ability to multi-task, problem solve, and perform in depth research while assisting the customer.
Applicants must be able to meet the below internet and security requirements in order to work from home.
Must be a resident of Pennsylvania.
Preferred Qualifications and/or Experience:
CONDITIONS OF EMPLOYMENT
PHEAA’s environment welcomes and supports our employees, customers, and stakeholders; we seek out and value differing perspectives and contributions. Our organizational culture promotes diversity, equity, and inclusion at all levels of the organization.
Required Experience
High School Diploma or General Education Diploma (GED)
Additional Job Requirements:
Must successfully complete a 7-week training program which is a combination of lecture and practice on live customer accounts as well as performing account adjustments. Due to the amount and complexity of information, time off will not be permitted during the training period.
Ability to multi-task, problem solve, and perform in depth research while assisting the customer.
Applicants must be able to meet the below internet and security requirements in order to work from home.
Must be a resident of Pennsylvania.
Preferred Qualifications and/or Experience:
CONDITIONS OF EMPLOYMENT
PHEAA’s environment welcomes and supports our employees, customers, and stakeholders; we seek out and value differing perspectives and contributions. Our organizational culture promotes diversity, equity, and inclusion at all levels of the organization.