Job Description

NorthridgeFix is an Electronics Repair Shop specializing in computer, phone, and tablet repairs. We are globally known for our advanced Micro-soldering Services, Motherboard Repairs, and Data Recovery. You can learn more about what we do by visiting our rising YouTube Channel: https://www.youtube.com/channel/UCLaXgfNlVxY149shiA1pykQ

We are looking to hire a CUSTOMER SERVICE SPECIALIST / OFFICE MANAGER to our team! 

Our business is constantly growing every day, and we need someone who can keep up with our high demands, growing client base, and organization of our supplies & inventory. 

TO QUALIFY, YOU MUST HAVE THE FOLLOWING REQUIREMENTS: 

• Minimum of 3 years experience in a Customer Service related position. 
• Minimum of 5 years experience in an office environment. 
• Excellent spoken and written English. 
• Able to type at least 60 WPM. 
• Proficient in basic computer software (Word, Excel, Web Browser, etc.)
• Ability to work in a fast-paced environment. 
• Speak articulately to all customers and clients. 
• Follow instructions accurately. 
• Organizational Skills. 
• Basic data entry skills. 
• Ability to answer phone calls and assist clients with requests.

JOB DESCRIPTION

• Answer all incoming phone calls. This includes giving customers quotes for repairs, answering questions, checking on the status of their repair or order, and assisting them with what they need. 
• Office management & organization. We receive shipments of repairs every day. It is your duty to organize them, label them, and make sure they are easily accessible to everyone in the office. Neatness is a must!
• _Data entry. _ All new customers must be entered into our integrated computer software. You must accurately be able to enter all customer data, and frequently organize it and update it. 
• _Reply to e-mails. _ We get tons of e-mails each day from new and existing clients. Each e-mail must be replied to with proper grammar and utmost respect. Replying to e-mails is a daily and all-day thing, and must be taken very seriously. 
• Organization of office documents. Make sure everything is filed away correctly, making it easy to find files and documents when needed. Assist the fulfillment department with the organization of outgoing packages and orders. 
• _Communicating and relaying messages. _ We have a few different employees in the office. It will be your job to make sure everyone is on the same page. Relay information and messages when needed between employees and clients, or employees and employees. Everyone in the office is SUPER busy, so you must be the middleman (or woman) who can make sure everyone is connected. 
• _Various requests around the office. _ Your job is basically to do what needs to be done. You may be asked to handle other small tasks here and there, so we will need you to be ready and onboard.

We would love to hear from an enthusiastic and hard-working prospect, ready to join our team! Please submit your resume and if we feel you are a good fit, we will reach out via phone and then an in-person interview.