Job Description
The Network Engineer Associate reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Northwestern Medicine Information Services drives innovative, high-value solutions to transform health care.
We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests as well as internal clients across the organization. To ensure excellence, our team goes to extraordinary lengths to ensure that our systems work together seamlessly.
Northwestern Medicine understands that technology plays an integral role in shaping the future of health care. Information Services strategically supports the organization by:
- Leveraging AI, automation and rollout of advanced cyber controls that support digital transformation strategies
- Implementing advanced technologies in clinical and administrative areas
- Furthering development of the end user support model to help enhance modern infrastructure
Are you interested in an IT career that makes an impact? Join a diverse team that delivers next-generation, innovative solutions that benefit our patients, the workforce and the communities we serve. View the Information Services page to learn more about what our department offers.
_ Responsibilities:_
- Responsible for the ongoing monitoring using SolarWinds Network Monitoring Tools
- Participates in support and implementation of new technologies in the NM Enterprise Network.
- Provides technical guidance and support for our user community outside of the Network team through completing requests, incidents, changes and tasks assigned through the ServiceNow Network queue.
- Assist in the analysis and recommendations for performance and/or capacity of the Enterprise Network Infrastructure.
- Document and refresh documentation supporting all Enterprise Networks.
- Maintain and update all inventory repositories keeping accurate track of available Network infrastructure.
- Participate in implementing, troubleshooting, and expanding all wireless infrastructure across the Enterprise Network
- Works with the team lead and Sr. Engineers on project and support activities across the Enterprise Network.
- Participate in the on-call rotation for the Network Enterprise
- Understands the business and clinical processes at NMH and the operational environments of assigned customers.
- Communicates clearly, responsively, and purposely with customers and team members.
- Develops effective relationships with users and other IS team members to enhance the timeliness and effectiveness of technology solutions.
- Provides technical support including the identification and implementation of NMH best practice standards.
- Contributes to on-going process to integrate vendor, manufacturer and point-expertise technical knowledge into NMH.
- Seeks to improvetheir talents and skills consistent with overall IS direction.
- Focuses on IS team success and promotes collaborative efforts with others.
- Shifts among different technical and project roles as required by situation.
- Adapts well to rapid change and multiple priorities.
- Contributes to the IS Knowledge Repository.
- Secures network system(s) by establishing and enforcing policies; defining and monitoring access.
- Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations.
- Accomplishes information systems and organization mission by completing related results as needed.
- Reporting network operational status by gathering, prioritizing information and managing projects.