Shipp Distribution is the exclusive distributor of Nothing Bundt Cakes. Shipp provides bakeries with cake mix and other ingredients, packaging, and decorations. Distribution centers in Plano, TX and Las Vegas, NV service almost 400 bakeries across the country.Position Summary:The Customer Excellence Advocate is responsible for ensuring we have a great relationship with our Bakeries. We need an enthusiastic individual who can provide and maintain effective customer service and satisfaction, provide information to resolve customer order related issues, interact with management and warehouse personnel, to establish service criteria, and meet customer requirements.

Accountability/Duties:

Ensures customer orders are processed timely and accurately into the system, confirming all orders are complete, and coordinating daily tasks/communicating out of stock items.

Assists customers with add-ons/special deliveries and will calls by ensuring order is received by warehouse personnel in a timely manner.

Generates pick lists and shipping labels as needed.

Maintaining a positive, empathetic, and professional attitude toward bakeries at all times.

Work with warehouse personnel to fulfill orders completely.

Acknowledging and resolving Bakery complaints and processing credits and returns quickly.

Continuously keeps updated with product knowledge and current marketing programs in order to effectively assist the customer.

Filing claims with freight carriers for damages to ensure bakeries are reimbursed in a timely manner.

Assisting kitting room personnel with creation of our cake deco kits as time allows.

Works as a part of a team.

Core Values:Servant’s Heart

Acts with a sense of urgency in supporting the Bakery needs

Willingness to take on additional responsibilities

Reliability

Spirit of a Champion

Demonstrates accuracy and thoroughness

Skilled at planning and organizing

100/0 = responsibility for things you can control; with 0 excuses

Genuine Connections

Communicates effectively with supervisors, peers, and Bakery owners

Works cooperatively with supervision or as a part of a team

Displays positive outlook and pleasant manner

Education/Certification and Work Experience Requirements:

High school diploma, general education degree, or equivalent

Experience using Microsoft Office Suite

Minimum 2 years’ experience in a related position or field

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.