Job Description

Novo Behavioral Services is a compassionate behavior services company dedicated to providing high-quality Applied Behavior Analysis (ABA) service. We are looking for a energetic, caring, and motivated office assistant to join our team!

Duties include, but are not limited to:

Assigning new and existing participants to associates based on demographics, skill set, clinical needs of participants, & language.

Strong sensitivity to cultural backgrounds required.

Must possess superior time management and organizational skills with the ability to coordinate multiple schedules based on individual preferences and guidelines.

Ability to deal with high call and email volume and the ability to prioritize based on daily/weekly needs.

This position is responsible for clinician credentialing, per diem scheduling, PTO scheduling for clinical staff, benefit accuracy, staffing contracts, personnel filing and providing general administrative support to the clinical department.

Qualifications

Must live in Riverside County. Position requires working in person at our Riverside office.

Must have 5 years of direct scheduling experience in a medical setting and/or bachelor's degree in a related field.

Must be English/Spanish bilingual to translate medical information for documents and clients.

Highly organized; Strong organizational and prioritization skills

Proficient in Microsoft Office (Word, Excel, Outlook), Windows-based applications, and internet usage.

Knowledge of modern office practices and operations, business etiquette, telephone protocol.

Ability to acquire and implement an understanding of the organization and department policies and practices.

Ability to exercise discretion and confidentiality pertaining to the work environment

Ability to prioritize and organize a diversified workload and be able to produce high-quality results with meticulous attention to detail.

Ability to remain focused and flexible while shifting/changing priorities, heavy workload, and tight deadlines.

Strong customer service skills and the ability to problem-solve independently.

Flexibility in dealing with high-stress situations and change.

Ability to communicate effectively orally and in writing with all levels of staff and the general public.

Handling a large volume of incoming calls and accurate data entry experience is a must prior to scheduling experience.

Ability to maintain customer service orientation and professionalism in all interactions.

Must obtain fingerprint clearance with DOJ and FBI.

BENEFITS:

Competitive salary

Sick Pay

Job Type: Full-time

Pay: $15.00 - $20.00 per hour