JMT Technology Group, a leading geospatial and information technology solutions provider, is seeking a Consultant /Admin Analyst. The Consultant Admin/Analyst position primarily focuses on managing mobile devices and databases for field personnel. Additional responsibilities may include creating and executing test cases across multiple software applications to ensure functionality is defect-free and meets the established acceptance criteria.
Essential Functions and Responsibilities
- Track and Maintain databases, including owner/operators of mobile phones.
- Initiate requests for new service, upgrades, replacements, AirWatch accounts, and Hot Spots when applicable
- Prepare agreements to be signed by personnel receiving phones
- Program and set up individual accounts
- Work with mobile service provider(s)
- Schedule appointments with individuals to complete setup, which includes setting up Outlook account, TAMS, Verizon Cloud, etc.
- Wipe old phones as they are returned from personnel
- Perform testing tasks of medium to high complexity across multiple projects
- Develop and execute Test Cases across multiple projects
- Contribute to project Test Plans
- Draft reports summarizing findings, categorizing bugs by criticality level, and making recommendations for prioritization.
- Document and maintain meeting minutes, project scope specifications, stakeholders’ requirements applicable documentation, as necessary.
- Investigate end-users' concerns or reported issues, taking corrective action as appropriate and submitting documentation tickets to the vendor.
- Perform multiple tasks/project with set deadlines.
- Monitor unit email to compile and assess end-user feedback to propose suggestions for improving system performance.
- Identify, set, monitor, and achieve individual goals
- Leverage mentorship and peer relationships to increase proficiency in testing
Nonessential functions and responsibilities
- Perform other related duties as assigned
Required Skills
- Excellent verbal and written communication skills
Required Experience
- Bachelor’s Degree in computer science, Information Technology, or related fields
- Minimum of 3 Years of experience in providing technology-related administrative services
- Strong customer service skills
- Experience collaborating with stakeholders, end-users, and vendors
Preferred Experience
- Experience as a QA Tester or Software Testing
- Knowledge and understanding of the basic testing methodology
- Knowledge and experience in writing test cases, executing test plans, creating test reports, and bug reports
Working Conditions
Work is performed within a general office environment. Work is generally sedentary in nature but may require occasional standing and walking. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc. within the office environment. Travel for meetings or events are also required.
JMT is an Equal Opportunity Employer M/F/Disability/Vet/Sexual Orientation/Gender Identity, and we are proud to be building an inclusive and diverse workforce.
\ #LI-KW1