ABOUT NURSA
The Nursa marketplace connects healthcare clinicians and healthcare facilities to fill per diem and on-call shifts, increasing access and transparency to the $17 billion temporary nurse staffing industry. Facilities post their last minute and per diem shifts on the platform; clinician users request to work these shifts based on their availability and the facility will review and hire the clinician based on the credentials and experience in their profile. This is a fast and streamlined process, all done within our Nursa App.
By showing clinicians local RN, LPN, and CNA jobs in realtime we help clinicians eliminate the headache associated with finding high paying work, while giving them the flexibility to work based on their schedule.
Nursa is revolutionizing nurse hiring and recruiting processes for healthcare facilities. We aim to make the process of finding great talent easy and fast. Hospitals, clinics, long term care and other facilities can easily get in touch, review and hire top health care professionals without draining their valuable time and resources.
With Nursa, healthcare employers and licensed professionals make relevant connections, communicate directly and make better decisions about hiring. Overall, everyone is able to serve patients more effectively and safely.
NURSA SUPPORT TEAM
As the front lines of communication for our clinician and facility users, Nursa Support strives to educate and assist our user base with a variety of questions or concerns as we change the approach of the healthcare staffing problem. By using different software platforms including Zendesk, Tymeshift, Tableau, Zoom, Slack, Google Docs and the Nursa App, we provide assistance with the end result being the highest quality customer care.
"Enjoy the journey." - Ashley Moyes, Director of Support
ABOUT THIS ROLE
As a Customer Support Specialist, you will be on the front lines working with Nursa platform users through inbound customer support channels. As the primary contact for our users, you will support facilities and clinicians by answering basic technical and process questions about the Nursa app. The ideal candidate adapts well to a fast-paced environment, provides a high degree of service and responsiveness to our existing and potential users while demonstrating flexibility and a calm demeanor through these engagements. We ask that you leave each user better than you found them, and ooze the Nursa passion for first class patient care.
Nursa strives to be a fun, encouraging place to work where we support personal and professional growth. We support each other and have a passion for the vision of providing the best healthcare through per diem shifts.
RESPONSIBILITIES
Support all forms of inbound communication with users:
Chat
Phone
Maintain all call-back and any backlog ticketing issues that may arise due to shortages in staffing
Outbound communication as needed to users
Mediate relationships with Facilities and Clinicians as needed
Welcome new users
User verification, documentation and investigation as needed
Verify clinicians on the site
REQUIREMENTS
General soft skills
Customer obsessed: enthusiasm for helping people solve problems
High School Diploma or equivalent
Tech-savvy: ability to quickly learn new systems, and teach others to as well
Self-motivated and strong team player
Adaptability
Excellent oral and written communication skills and a commitment to world-class customer experience
Customer support experience preferred but not required
WHY WORK FOR US?
Be on the frontlines improving patient care in America
Competitive pay and benefits
Hybrid work model, WFH available in addition to the spectacular office environment
Career pathing and growth opportunities