Job Description

Nuvei is the payment technology partner that our clients can count on to make our world a local marketplace.

We are currently looking for confident, energetic, outgoing and tech-savvy candidates to join our merchant support team, which is constantly adapting to new developments in the payment industry. If you are looking for a full-time position with evening/weekend flexibility, look no further.

You will have the opportunity to develop your skills, learn more about new technologies and start your career with a growing and innovative company that puts its employees first.

Our merchant support team is responsible for all incoming calls from our small and medium-sized Canadian and US merchants. Daily duties range from billing/statement questions and addressing any customer service needs of our clients, to high level technical support of point-of-sale systems, including identifying and resolving all support requirements of our merchants.

Our Merchant Support Specialist contribute to ensuring that Nuvei’s merchants maintain their productivity and service performance standards.

MAIN DUTIES / RESPONSIBILITIES

• Answer inbound customer service and technical support calls from our merchants.
• Ensure timely and effective resolution of merchant requests.
• Manage difficult interactions in a professional manner, and always foster merchant loyalty.
• Resolve claims and questions related to merchant statements.
• Identify trends and report them to promote continual process improvement.
• Perform any other related tasks that are deemed essential to the success of the company and the satisfaction of our merchants.

QUALIFICATIONS (SKILLS/EXPERIENCE)

• Demonstrates strong tact, discretion, and ethics – is a team player.
• Able to ‘’think outside the box’’, and to be creative in introducing new ideas.
• Able to perform under pressure in a dynamic team environment.
• Takes initiative and responsibility for the quality of their work.
• Possesses outstanding customer service skills.
• Excellent communications skills (written and spoken) in English (and Spanish, is a plus).
• Advanced computer, typing, and MS Office suite skills.

NUVEI PERKS

• Frequent training programs on new systems and platforms.

• Free Virtual yoga , meditation and fitness classes, community involvement, and many social activities

• Employee recognition program and possibilities for advancement in various fields.

• Modern, dynamic and great work environment

• Frequent training programs on new systems and platforms.

• Free yoga classes, community involvement, and many social and virtual activities.

• Employee recognition program and possibilities for advancement in various fields.

• Modern, dynamic and casual work environment.

• Flexible work environment (depending on the position).

BENEFITS

• Medical, Dental, Vision, Life Insurance, Additional Supplemental Plans (eligible first of the month following 30 days of employment
• 401(k) after 1 year of service (Company matching)
• Employee Assistance Program
• Paid Vacation
• Paid Holidays
• A great company culture

If hired for this position this role requires a 4 week on-site paid training with the proper COVID related ​safety requirements followed on site and the capability to work remote temporarily through the end of the year. 

Company Description

Experience a company where opportunities are not something one finds, but something one creates. Built by entrepreneurs, for entrepreneurs, we provide fully-supported payment solutions designed to promote and advance our partners’ success. Our goal is to create advantageous payment processing opportunities for all, paving the way to great partnerships.