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About Hospitality Health ER

Hospitality Health ER is a freestanding ER in Longview, TX. We have an immediate need for multiple Full-Time and Part-Time Culinary Service Associates - Culinary Hosts. We pride ourselves on providing exceptional hospitality and customer service to everyone that enters our facility, going above and beyond the call of duty. We encourage a strong team environment, where our staff will step up to the plate during the busiest of times and lend a hand in whatever direction is needed. If you are looking to make a change in your career and be part of an exciting team, with endless possibilities for career growth, apply today! We are looking to fill positions immediately!

The Culinary Service Associate will work 6-hour or 12-hour shifts and applicants must have the availability to work evenings and weekends.

****Position Goals

The Culinary Service Associate - Culinary Host maintains Department of Health kitchen standards within established policies and procedures of the medical facility. The position performs a variety of duties and will work closely with other departments to assist with taking and delivering food orders to the patients. The Culinary Host will also bring and offer snacks, cookies, sandwiches, etc., to hallways, lobbies, and family waiting areas. When performing the “car hop” duties, the Culinary Host will make rounds to all cars waiting in the parking lot with a cart of snacks and drinks, radio into the kitchen for more supplies and specific orders.

Position Responsibilities

The responsibilities of the Culinary Service Associate - Culinary Host are, but not limited to:

1. Setting tables and trays according to the type of food ordered and the HHER service standards

2. Taking accurate orders, pre-checking orders and picking up all food and beverage orders

3. Checking in with patients/guests to ensure satisfaction with each food course and/or beverages

4. Cleaning and removing trolleys and trays from guest rooms and corridor

5. Serving guests their food and beverage in a prompt, courteous manner as per the standards sequence of service

6. Monitoring guest/patient comments immediately and passing on to your supervisor

7. Having full knowledge of the food & beverage items and their specifications, menu, recipes and style of service, etc.

8. Having a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend food & beverage combinations as well as up sell alternatives

9. Reporting guest/patient complaints immediately to the supervisor and ensuring follow up is performed with the guest in a timely manner

10. Stocking all items in lobbies and fridges for patient accommodations

11. Completing closing duties, including restocking items, turning off lights, etc.

12. Maintaining cleanliness of work areas, plasticware, chinaware, glassware, etc., throughout the day

13. Reporting cleanliness and maintenance issues to the immediate supervisor/EVS

14. Assisting in carrying out scheduled inventories of products and operating equipment

15. Ensuring that the place of work and surrounding area is kept clean and organized at all time

16. Minimizing wastage and breakage

17. Communicating efficiently and properly with Kitchen, Order taker and service team members

18. Monitoring operating supplies, equipment and reduce spoilage and wastage successfully

19. Having and ensuring a good relationship between the Operations floor, Kitchen and Hospitality

General Responsibilities & Expectations

1. Maintaining HIPPA compliance and upholding utmost integrity and privacy of every patient

2. Completing daily responsibilities upon arrival and prior to departure of shift (cleaning, stocking, organizing, etc.)

3. Maintaining a safe and clean working environment by complying with procedures, rules, and regulations; adhering to infection control policies and procedures

4. Promoting a positive work environment by communicating appropriately with patients, visitors, and co-workers

5. Being a valuable teammate at all times, when asked to help with other task and/or other duties as requested

6. Maintaining a professional appearance, including wearing name tag identification and good personal hygiene per company policies

7. Adhering to the guiding principles and policies set forth by IHS

8. Maintaining professionalism in job performance and practice

9. Communicating needs through the proper chain of command

10. Displaying integrity and honesty

11. Maintaining a positive attitude towards patients, guests, visitors, and co-workers

12. Contributing to meeting the mission and goals of Infinite Hospital Services

13. Adhering to facility, department, HHER safety policies and procedures to include incident reporting

14. Adhering to the facility's protocols for Hazardous Materials and Waste Program

15. Adhering to Emergency Preparedness Program and participates in disaster drills as appropriate

16. Adhering to Life Safety Program and participates in fire drills as appropriate

Position Requirements

The competency requirements for the Culinary Service Associate are:

1. Maintaining HIPPA compliance and upholding utmost integrity and privacy of every patient

2. Completing daily responsibilities upon arrival and prior to departure of shift (cleaning, stocking, organizing, etc.)

3. Maintaining a safe and clean working environment by complying with procedures, rules, and regulations; adhering to infection control policies and procedures

4. Promoting a positive work environment by communicating appropriately with patients, visitors, and co-workers

5. Being a valuable teammate at all times, when asked to help with other task and/or other duties as requested

6. Maintaining a professional appearance, including wearing name tag identification and good personal hygiene per company policies

7. Adhering to the guiding principles and policies set forth by IHS

8. Maintaining professionalism in job performance and practice

9. Communicating needs through the proper chain of command

10. Displaying integrity and honesty

11. Maintaining a positive attitude towards patients, guests, visitors, and co-workers

12. Contributing to meeting the mission and goals of Infinite Hospital Services

13. Adhering to facility, department, HHER safety policies and procedures to include incident reporting

14. Adhering to the facility's protocols for Hazardous Materials and Waste Program

15. Adhering to Emergency Preparedness Program and participates in disaster drills as appropriate

16. Adhering to Life Safety Program and participates in fire drills as appropriate

Education/Experience

• ****Hotel Management Diploma holder or similar qualification
• Previous cooking/food service experience, preferred
• Food Handler's Certificate required and kept current

Physical Demands

• Requires full range of body motion

• Eye-hand coordination

• Standing and walking for extensive period of time

• Pushing and pulling

• Reaching

• Climbing (ascending and descending)

• Balancing

• Bending / Stooping

• Kneeling / Crouching

• Using arm, leg and back muscles for extended periods

• Occasionally lifts and carries items weighing greater than 50 pounds

• Requires corrected vision and hearing to within normal range

Work Conditions

• Both environmental conditions; activities occur inside and outside
• Atmospheric conditions: fumes, odors, dust, mists, gases, or poor ventilation
• May be required to work in narrow aisles or passageways
• Working with hazardous chemicals
• Potential exposure to a communicable disease

Compensation and Benefits

• HHER offers competitive hourly pay
• ** 401k with Match** for all employees
• Medical, Dental and Vision for Full Time Employees
• Paid Time Off for Full-Time Employees

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

We are an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.