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Bartender /Server

Department:

Reports To: General Manager

Classification: Non-Exempt

Position Goals

This job description for the Bartender/Server at Crossing Creeks Country Club provides criteria for the evaluation of the Bartender/Server position. The Bartender/Server at Crossing Creeks Country Club is responsible for working directly with customers by greeting, learning about their preferences, answering questions, recommending menu items, and preparing and serving beverages and food. The Bartender/Server will strive to create a welcoming and enjoyable atmosphere for customers while maintaining the inventory, cleanliness, and ensuring compliance regulations are met.

**Duties & Responsibilities **

Under the direction of the General Manager, the Bartender/Server at Crossing Creeks Country Club will be responsible for, but not limited to:

1. Maintaining a high level of top-notch customer service and professionalism to a wide range of diverse customers

2. Welcoming customers, reading and listening to people to determine beverage preferences, making recommendations, and taking beverage and food orders

3. Assisting and planning menus and informing customers about new specials

4. Selecting and mixing ingredients, garnishing glasses, and serving beverages to customers.

5. Verifying identification and age requirements of customers

6. Understanding of unique and complementary flavor pairings

7. Knowing how to make traditional and classy drinks.

8. Handling credit and debit card transactions, membership account charges, and ensuring charges are accurate.

9. Recording and maintaining orders throughout shift

10. Building a rapport with regular customers to create a positive atmosphere

11. Checking in with customers to ensure satisfaction with beverages and/or food orders

12. Serving customers in a prompt, courteous manner

13. Having a thorough understanding and knowledge of all food and beverage items on the menu and the ability to recommend food & beverage combinations, offer customers daily specials, as well as upsell alternatives

14. Maintaining cleanliness of work areas, plasticwares, chinaware, glassware, etc., throughout the day

15. Ensuring that the place of work and surrounding area is kept clean and organized at all times

16. Accountability in maintaining inventory and ordering supplies to ensure bars and other areas are well-stocked 17. Restocking inventory as needed

18. Managing the overall restaurant operation

19. Exhibiting pleasant and cheerful demeanor and maintaining a helpful attitude towards all customers, visitors and staff

20. Complying with federal, state and local regulations and department processes and procedures

21. Having and ensuring a good relationship between the other departments to ensure effective communication 22. Showing leadership and direction with co-workers and other staff members

23. Communicating appropriately with members, guests and co-workers

24. Greeting all members and guests in a warm and welcoming manner

25. Adhering to and ensuring compliance with Crossing Creeks Country Club policies, procedures and customer service standards

26. Participating in maintaining a safe, clean and organized environment

27. Other duties as assigned

28. Have knowledge and able to operate Simulator Machines, and assist Members/Customers if needed

On Duty Behavior

1. Staff members may not recreate (play sports, swim, golf, racquet sports, etc.) while on duty 2. Alcohol consumption is not permitted while on duty

3. Smoking/vaping is not permitted while on duty; smoking/vaping is only allowed in designated area whilst “clocked out” on approved break

4. Members and guests are not to see or interpret staff as being overly attentive to their phones and/or personal electronic devices

5. No loitering; non-members and non-registered guest are not permitted to be loitering with staff

**General Responsibilities & Expectations **

1. Completing daily responsibilities upon arrival and prior to departure of shift (cleaning, stocking, organizing, etc.)

2. Maintaining a safe and clean working environment by complying with procedures, rules, and regulations; adhering to any policies and procedures

3. Promoting a positive work environment by communicating appropriately and effectively with members, guests, and co-workers

4. Being a valuable teammate at all times, especially when asked to help with other tasks and/or other duties

5. Maintaining a professional appearance including wearing a designated Crossing Creeks shirt when on duty

6. Good personal hygiene per company policies

7. Adhering to the guiding principles and policies set forth by Crossing Creeks Country Club

8. Maintaining professionalism in job performance and practice

9. Communicating needs through the proper chain of command

10. Displaying integrity and honesty

11. Maintaining a positive attitude towards members, guests, and co-workers

12. Contributing to meeting the mission and goals of Crossing Creeks Country Club

Position Requirements

The requirements for employment as Bartender/Server Staff with Crossing Creeks Country Club are:

1. Displays a positive attitude and passion for Crossing Creeks Country Club

2. Customer service experience

3. Critical thinking skills; ability to work autonomously and make efficient use of time and resources

4. Excellent communication skills, both verbal and non-verbal, that offers the highest level of compassion to all members, guests, and staff; ability to communicate in a non-aggressive manner under pressure

5. Strong interpersonal skills, impeccable organizational skills and time management skills

6. Meeting performance expectations and holding oneself accountable for all actions

7. Integrity and responsibility

8. Flexibility to meet scheduling demands of department

9. Able to work unsupervised; willingness to take an initiative and ability to work as a team member/independently to perform job responsibilities and meet deadlines with accuracy and attention to detail

10. Ability to have good judgment

11. Adaptability to ongoing` changes

12. Takes initiative and always looks for ways to help flow efficiently

13. Remain current with all organization policies, procedures, and systems

14. Demonstrated competency of position responsibilities and requirements within 90 days, as evaluated by Supervisor

15. Excellent knowledge of mixing, garnishing and serving drinks

16. Computer literacy

17. Maintain TABC/food handling license requirements

18. Ability to read, write, and speak the English language

Education/Experience

∙ TABC / Food Handling license required

∙ Meets state minimum age to serve alcohol

∙ Previous proven working experience as a Bartender/Server

Physical Demands

∙ Requires full range of body motion

∙ Standing and maneuvering independently and safely around work area

∙ Standing and walking for extensive periods of time

∙ Eye-hand coordination

∙ Pushing and pulling

∙ Climbing (ascending and descending)

∙ Bending / Stooping

∙ Using arm, leg and back muscles for extended periods

∙ Occasionally lifts and carries items weighing greater than 50 pounds

∙ Requires corrected vision and hearing to within normal range

∙ Potential for cuts and bruises

Work Environment

∙ Both environmental conditions; you will work both inside and out, including inclement weather ∙ Exposure to wet and/or humid conditions

∙ Atmospheric conditions: fumes, odors, dust, mists, gasses, or poor ventilation

∙ Extreme cold

∙ Extreme heat

∙ Loud and noisy

∙ May be required to work in narrow aisles or passageways

∙ Frequently required to talk and/or hear