About us: We are passionate about creating remarkable brand experiences. We help our clients in meaningful ways with strategic marketing and customer acquisition. Our proven marketing methods reach people in a more effective and genuine ways, giving our clients a better return on investment. Job Description: We are looking for excellent communication skills, experience in customer services, the ability to demonstrate initiative and the ability to accurately manage administration tasks while providing a high level of customer service

Responsibilities:

Answer questions from potential and existing clients.

Act as the front line of support for clients and customers and help ensure that customers are satisfied with services, products, and features.

Provide information about products, services, and processes.

Handle customer requests including updating account details and sending invoices or taking payment.

Understand the importance of treating clients fairly and have a track record of making an extra effort to make sure the customer feels valued.

Establish relationships with customers to mitigate complaints and demonstrate a clear understanding of their needs.

Help new clients with the account opening process and educate them about offers of products and services.

Remain flexible to perform ad-hoc tasks when required by the company.

Resolve any queries and update systems and accounts accordingly.

Skills:

An outgoing, people person that loves talking on the phone and building relationships

Strong time management skills with a problem-solving attitude

Ability to work independently and efficiently

Strong verbal communication skills

Experience:

High school diploma, general education degree or equivalent.

Previous customer support experience