Security Monitor / Recovery Support (Hiring start date is March 2025)

We trust you. We are grateful for you. We believe in you. That’s our employee promise. It applies to you, like it applies to all our employees. Our mission is to solve the opioid crisis and repair the communities we serve by providing addiction treatment that works.® All Cedar Recovery employees are expected to fulfill our care values: Love Unconditionally, Forgive Habitually, and Demonstrate Mercy.

The purpose of this role is to ensure the safety and well-being of patients, staff and the treatment center property, while building respectful relationships with all patients and helping to navigate their care.

This position reports to the Program Director.

Responsibilities

• Greet patients at the door and in the lobby to demonstrate Cedar’s care values

• Converse with patients in the lobby during their wait, offering support and resources when appropriate

• Assist vendors and visitors with check-in procedures

• Maintain monthly checks to include fire extinguishers and emergency light checks and detect needs for service/repair and signs of tampering

• Assist with required safety drills

• Monitor exterior doors, sidewalks and parking areas to ensure a safe environment

• Promote positive community relations by discouraging loitering, disorderly conduct, medication diversion and harassment on facility property

• Monitor internal facility for safety hazards (includes spills, trip hazards, ligature risks, access to chemicals, hallway clearance, water leaks, etc).

• Enforce weapon-free policy

• Manage disruptive behavior by prevention and de-escalation, involving other staff as necessary [GU1]

• Cooperate with law enforcement as needed

• Act as support and coverage for Medical Assistant and Patient Care Coordinator

• Participate in Treatment Team meetings as needed

• Meet attendance and punctuality standards for scheduled shifts

• Perform other duties as assigned

• Oversee waiting areas for signs of diversion and illegal activity

• Immediately notify medical staff for actual or suspected emergencies and potentially impaired patients

• Completes additional training (in-house or external) consisting of a minimum of eight clock hours annually

Job Requirements

• Certified Peer Recovery Specialist (CPRS) Preferred
• Experience in de-escalation and crisis management preferred
• Exemplary communication skills
• Excellent critical thinking and problem-solving skills
• Must pass criminal background check

Job Information

Required in-person work at Cedar Recovery’s Knoxville OTP location.

Hours

6 a.m.-6 p.m. (rotating schedule) flexibility with schedule

12- and 9-hour shifts available.

Part-time and full-time work available.

Benefits At Cedar Recovery, we recognize how hard our employees work to provide our patients with the best care possible. Therefore, we are proud to provide competitive compensation and excellent benefits.