This individual will work directly with O'Tool Industries' management team to sell Pipe, Valves, and Fittings (PVF) to customers in municipal, agricultural, food, construction, commercial, and industrial markets. This individual will develop business and represent O'Tool to our customer base. This position is a full-time position. Working hours are from 8AM-5PM Monday through Friday & 8-12 on Saturdays. Additional odd hours may be required.
Note: Although the primary role of a Counter salesperson is answering phones and working the front counter in an inside air-conditioned area O'Tool is an industrial warehouse. There will be parts of your day that include heavy lifting, working outside, working with heavy machinery, collecting products from the warehouse, visiting job sites, etc. Often customers come in with products fresh from their job sites, and sometimes those products are caked with dirt and grime. In short, this can be a dirty job. Please consider this when applying to this position.
We envision a Counter salesperson that works diligently to provide the best customer service to our customer base. This individual would be a Rock Star in customer service. They would make customers feel comfortable. They would listen to the customer, work hard for the customer, and ensure the customer has everything they need. This individual would maintain a professional working relationship with our customers by follow-up with customers about their orders and check in with customers regularly about their future needs. This individual would work hard to support O'Tool's Outside Sales Team understanding that the outside team's success is their success. They would maintain the front office ensuring that it was clean, socking the fridge periodically and making the coffee daily. They would notify management when inventory was running low and watch the front counter at all times. This individual would always be seeking growth for O'Tool and themselves. They would continually be learning, educating themselves on new products, best sales practices, and new ways to positively affect O'Tool. This individual would be continually pushing O'Tool's team to do what is best for our customers and sales. Ideal candidates would be a team player that understands the success of a co-worker is the success of O'Tool and that the success of O'Tool is their success as well.
Sales
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Daily Duties
Never leave the front counter unattended.
Keep your work environment clean. Ensure your desk, the front counter, the coffee area, the floors and any other areas in the front office are kept clean.
Ensure the fridge is stocked and in the mornings the coffee is made.
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Answer the Phones
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Help Outside Sales Representatives
Sales Meetings & CRM
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Meet Performance Goals
Learn
Strategy
Team Work
The priority of this job is sales. The priority of O'Tool is our customers. Sometimes you will be asked to do things outside of your regular job duties such as take deliveries, unload trucks, help with the warehouse or otherwise help your coworkers or managers.
This position is all about Customer Service and Sales. This individual will pride himself or herself in providing an excellent experience for our customers. They will be friendly on the phone and deliver a great experience in person. They will be professional, kind and knowledgeable. A successful candidate will enjoy going above and beyond for customers and ensure they receive the items they need when they need them. They will follow up regularly with their customers. They will ensure that the customers keep us in mind for all their PVF projects. They will take pride in their work environment and guarantee that the front office is clean and stocked for customers. They will study the market and keep up with the latest trends and market prices. They will understand how to provide a competitive price for customers while maintaining a healthy profit margin for O'Tool. They will be team oriented and goal driven.