OZ1 Club Attendant at FLY OZ Club

ROPESWING HOSPITALITY GROUP

OZ1 Club Attendant at FLY OZ Club

Bentonville, AR
Full Time
Paid
  • Responsibilities

    What you'll do

    Club Attendants or “Crew” play an integral role in creating strong rapport and developing memorable experiences for OZ1 members. This position is responsible for providing a high level of customer service to include placing and serving food orders and keeping the club area clean and well-stocked. The ideal candidate will be a self-starter with the energy and integrity to manage multiple tasks independently. Outstanding work means more than prompt and professional food and beverage service; it is also remembering the names and orders of club members, showing an interest in life at our airport, and truly becoming a member of our community.

    Compensation: $9.00 per hour, plus tips. Minimum hourly wage guaranteed.

    Benefits/Perks:

    • Medical, Dental, Vision Benefits for Full-Time Employees.
    • 401k match for Full-Time/Part-Time Employees after 2 months of service (must be 21 years or older).
    • Employer paid Short-Term/Long-Term Disability and Life Insurance benefits.
    • Employee Assistance Program, Bicycle Share Program.
    • 50% discount at Ropeswing establishments for employees and up to 1 guest.

    Additional details concerning Benefits/Perks will be provided at time of employment.

    Responsibilities

    • Act as club concierge. Greet all customers when they enter. Track guest attendance. Be a first point of contact to handle guest queries and resolve service issues. Make an effort to remember names and build relationships with members.
    • Place food orders with Louise and prepare beverage orders as needed. Receive food from food runner and deliver to tables. Ensure proper utensils and condiments, etc. are provided.
    • Bus bar top and dining tables, run bus tubs to dish, stock ice and take out trash as needed. Reset the room for service. Clean and disinfect work area.
    • Deliver a consistently high level of customer service to each member while maintaining a safe environment.
    • Enter all orders according to guest request through the POS.
    • Follow Dram Shop rules, taking steps to prevent over-serving, and enlisting managers’ help should the situation warrant.
    • Maintain an accurate cash drawer throughout the night and account for any and all discrepancies in the final drawer tally.
    • Develop an efficient work pace that keeps the club members satisfied at all times.
    • Self-manage. Follow attendance policy, clock in/out appropriately, adhere to dress code, be proactive in accomplishing duties, adhere to Company policies and procedures.
    • Be familiar with any club and airfield-related materials we provide. Exhibit knowledge of the club and airport amenities.
    • Respond quickly and professionally to emailed reservation requests; manage reservations on club calendar.
    • Support club events as directed.
    • All other duties as assigned.

    What You Need to Get the Job Done

    • Must be at least 21 years old
    • General math, reading and computer skills; able to handle money and give correct change
    • Must possess or obtain all licenses and certificates required by the local health department and Alcoholic Beverage Commission
    • Ability to work on your feet for hours at a time
    • Excellent verbal communication skills; friendly and professional demeanor
    • Organized and able to multi-task; self-motivated, able to prioritize tasks and make independent decisions
    • Great customer service and conflict-resolution skills, and a commitment to professionalism
    • Excellent teamwork ability
    • Interest in general aviation, preferred

    In our commitment to wellness in the community, Ropeswing is proud to offer a smoke-free environment for all of our guests and employees.

    *Ropeswing is an Equal Opportunity Employer, and we value diversity. All employment is based on merit, qualification, and business need.