Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Office Administrative Assistant I Department: Human Resources Full Time Location: Springfield, MA Schedule: Monday-Friday, 9a-5p Pay: $20/hr

Job Summary:

ServiceNet is a dynamic and compassionate nonprofit organization committed to delivering innovative mental health, developmental, and human services across Western Massachusetts. As an Office Administrative Assistant I, you will play a vital role in ensuring seamless office operations and providing a welcoming front desk experience. This position is key to maintaining effective communication, scheduling, administrative support, and assisting HR functions—all within a mission-driven and supportive environment.

Key Responsibilities:

Greet and assist visitors and clients professionally.

Answer and direct phone calls, take messages, and provide information as needed.

Manage mail, packages, office supply inventory, and order necessary supplies.

Schedule appointments, meetings, and training sessions.

Maintain a neat, organized, and welcoming reception area.

Monitor and manage visitor logs, security procedures, and employee sign-ins.

Proctor MAP testing.

Provide administrative support, including data entry, document preparation, and filing.

Assist HR with various administrative tasks.

Perform other office duties as needed.

Qualifications:

High school diploma or equivalent (Associate’s degree preferred).

Experience in reception, customer service, or administrative roles.

Strong communication, multitasking, and problem-solving skills.

Proficiency in Microsoft Office Suite and office equipment.

Ability to work independently and as part of a team.

Benefits:

Generous time-off package

Comprehensive health and dental insurance plans

403(B)-retirement plan, with employer matching

Long-term disability benefits; paid life insurance

Advancement opportunities, tuition assistance, and several more benefit options

About ServiceNet

ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With dedicated staff members, we work together to make a meaningful difference in the lives of others.

Learn more about ServiceNet https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.