Job description
About us
PuroClean is a small business in Gilbert, PA. We are professional, agile and professional.
Our work environment includes:
Modern office setting
Growth opportunities
Qualifications
Only for female candidates.
2 year(s) of administrative or office-related experience
bilingual(Spanish)
Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
Polite, confident, and excellent customer service skills, including listening and questioning skills
Ability to remain calm and professional during tense or stressful situations
Excellent organizational skills and strong attention to detail
Very self-motivated and goal-oriented
Ability to multi-task
Capability to work in a fast-paced, team-oriented office environment
Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
Ability to learn new software, including Xactimate® and proprietary software
Ability to successfully complete a background check subject to applicable COIs law Responsibilities
Answer phones, provide customer service, and maintain log of all calls: Respond to customers in a courteous and professional manner at all times
Schedule coordination: Ensure work is scheduled and crews are utilized efficiently, resulting in balanced job scheduling
Manage Work-in-Progress (WIP) Board: Ensure staff is updated on daily schedules and job status, resulting in informed crews
Verify all customers, COIs, source, and loss data are entered into PuroClean Office Automation , ensuring accurate and complete PuroClean databases
Job file documentation management: Ensure job files are accurate and contain all required and pre-existing documentation, resulting in job data completed accurately and electronically transferred to COI
Job file communications: Ensure daily progress of jobs and pertinent job data is captured as it happens and communicate with customer regarding satisfaction of referred events, resulting in accurate reporting for job files and COIs, reduced collection issues, and scheduled and completed reservices
Perform job completions: Ensure correct invoices and complete job file documentation and that customers receive all paperwork
Ensure all required file uploads and job file audits are compliant and communicate compliance issues to owner
Maintain compliant Third-Party Program Status: Ensure job file requirements of Third-Party program(s) are compliant and any issues are communicated to Owner
Maintain Franchise specific compliance documentation: Ensure required forms and documentation is on file, current, and readily available for review
Maintain company calendar/schedule: Ensure meetings are calendared and travel booked, resulting in compliant meeting attendance
Manage outgoing and incoming mail, e-mail, and faxes: Ensure all correspondence is handled timely and accurately, resulting in correspondence being received by customers and Franchise team members
Review and route Bulletins: Ensure Bulletins are communicated to all appropriate parties and tracked, resulting in compliance with all appropriate bulletins
Maintain proper on-hand delivery of office and general supplies: Ensure needed supplies are on-hand, resulting in productive employeesBenefits
Competitive compensation and performance-based bonuses
Opportunity to make a significant impact and contribute to the growth of a reputable company
Professional development and training opportunities
Supportive and collaborative work environment
Job Type: Full-time
Salary: $15.00 - $20.00 per hour
Expected hours: 40 per week
Schedule:
8 hour shift
Day shift
Monday to Friday
Language:
Spanish (Required)
Work Location: In person
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.