Office Administrator

SERVPRO of Logan Square/Humboldt Park

Office Administrator

Chicago, IL
Full Time
Paid
  • Responsibilities

    SERVPRO of Logan Square/Humboldt Park Office Administrator

    Do you love helping people through difficult situations?

    Then, don’t miss your chance to join our Franchise as a new Administrative Assistant. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

    We’re seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, enjoys providing excellent customer service to both teammates and customers, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

    As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

    Primary Responsibilities

    GENERAL

    Perform general administrative duties such as preparing emails, written correspondence, scheduling, etc.

    Receive and manage inbound phone calls or requests

    Capture detailed job lead and referral information

    JOB FILES

    Support with assembling job files and completing quality reviews

    Communicate with key stakeholders within the job production process

    Prepare basic estimates and billing invoices

    ACCOUNTING

    Perform basic accounting functions such as A/P, A/R, bookkeeping, payroll, and reporting

    MARKETING

    Monitor online reviews and provide excellent customer service

    Assist with marketing efforts including database quality control and business development research

    HR

    Assist in employment recruiting activities

    Manage HR documentation and employee files

    OTHER

    Track and manage files including internal documents and vendor insurance policies

    Perform ad-hoc projects and assist other departments, as needed

    Position Requirements

    2+ year(s) of administrative or office-related experience

    Excellent organizational skills and strong attention to detail

    Problem solving and self-guided learning skills

    Knowledge of basic accounting and bookkeeping software

    Possess polite, confident, and excellent customer service skills - experience in service industry environment a plus

    Proficient in Microsoft Office (i.e., Outlook, Word, Excel)

    Ability to quickly learn new software, including Xactimate® and proprietary software

    Minimum of HSD/GED

    Able to successfully complete a background check subject to applicable law

    Hours

    40 hours/week, flexible to work overtime when required

    Pay Rate

    Competitive pay based on experience

    SERVPRO of Logan Square/Humboldt Park is an EOE M/F/D/V employer

    Each SERVPRO® Franchise is Independently Owned and Operated. Revised 02.21

    All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.