Primary Responsibilities: This Office Assistant/Dispatchers position revolves around answering phones and emails, creating work schedules, and dispatching sales and demo teams. In addition, this employee will also be responsible for supporting the office.

Requirements:

· People Skills

· Knowledge Microsoft office

· Great communication skills

· Exercises independent judgment

· Personal Initiative

· Planning and Time management skills

· Organizational skills

· Spanish speaker preferred

Job Duties:

· Develop efficient routes to ensure that all appointments are made in a timely fashion and meet our SLA’s

· Maintain contact with field team throughout their shifts and address any routing issues they might have

· Update customers on the status of their appointment and reschedule when needed

· Answer calls from field teams and relay any emergencies they have to the appropriate channels

· Answer incoming adjuster questions

· Address and resolve customer concerns

· Must be flexible with work schedule that includes nights, weekends, and holidays