IAQ Experts is currently hiring an office assistant for our San Antonio, Tx branch. This is an opportunity with fast growing company. We are looking for a candidate with previous dispatching experience. Air Duct (HVAC) industry experience is preferred, but not required.

We are looking for a reliable individual to act as a communication point for sales and warranty calls. You will receive requests, transmit messages, and schedule jobs.

The ideal candidate must be primarily an excellent communicator and able to remain calm and composed in all situations. You must be able to multi-task as well as take the appropriate action with little supervision.

Skills and Responsibilities

Receive sales and warranty calls and record significant information in CRM

Address problems and requests by transmitting information or providing solutions

Receive and dispatch orders for services

Prioritize calls according to urgency and importance

Use phone or computer to send crews, vehicles or other field units to appropriate locations

Monitor the route and status of field units to coordinate and prioritize their schedule

Provide field units with information about orders, obstacles and requirements

Enter data in computer system and maintain logs and records of calls, activities and other information

Proven experience as dispatcher or relevant position

Tech-savvy with knowledge of relevant methods (Service Fusion)

Fast typing with experience in data entry

Knowledge of procedures and guideline for urgent situations

Proficient in English (oral and written). Bilingual is helpful

Outstanding organizational and multitasking abilities

Active listener with excellent communication skills

Sound judgement and critical thinking

Must be punctual

Follow through

Must have valid driver license

Bilingual - Spanish is preferred