Benefits:

401(k) matching

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Full-Time Office Support and Compliance Assistant

Location: PuroClean Managed Services, Williston, VT Hours: Full-Time or part time, Monday – Friday, 8:30 AM – 4:30 PM (flexibility available for school hours) Compensation: Competitive salary, commensurate with experience

About Us: PuroClean Managed Services is a trusted name in property damage restoration, specializing in water, fire, and mold mitigation. We are committed to providing our clients with peace of mind through exceptional service. We are seeking a highly organized and motivated individual to join our team as a Full-Time Office Support and Compliance Assistant.

Job Summary: This full-time role involves a blend of administrative, compliance, and operational support tasks. In addition to handling customer service calls, scheduling services, and assisting with digital marketing efforts, this position will manage key compliance responsibilities, including reconciling time cards, organizing field paperwork, and producing reports. The ideal candidate is detail-oriented, efficient, and enjoys a fast-paced work environment.

Key Responsibilities:

Administrative and Office Support:

Answer and triage incoming phone calls, directing them to the appropriate team members

Schedule dryer vent cleaning, carpet cleaning, and other service appointments

Assist with customer inquiries and service scheduling in coordination with the operations manager

Follow up on invoices sent to customers to ensure receipt and follow up on payments

Manage daily laundry in the back of the shop

Compliance and Reporting:

Reconcile time cards daily, ensuring accurate association with jobs and time data entry

Conduct daily compliance checks on field paperwork and job folders to ensure all documentation is complete

Translate written field paperwork into the system to generate professional reports for insured customers

Ensure that all job documentation aligns with company standards and compliance requirements

Marketing and Business Support:

Manage company social media accounts, posting engaging content regularly

Provide administrative support for marketing campaigns, including email marketing and online reputation management

Operations Support:

Work closely with the operations manager to provide field support, addressing any administrative or operational needs

Assist in organizing and streamlining processes to enhance overall business efficiency

Qualifications:

Strong experience in administrative or office support roles

Familiarity with customer service, scheduling, and time management

Experience managing compliance and documentation processes is a plus

Basic knowledge of social media platforms.

Strong attention to detail and ability to work independently

Proficiency in office software (Microsoft Office, Google Suite) and CRM systems

Excellent communication skills, both verbal and written

Benefits:

Competitive salary and benefits package

$500 Employee Medical Insurance contribution

Dental Insurance

Vision Insurance

3% Simple IRA Match

Paid Holidays

PTO

Flexible work hours to accommodate family schedules

Opportunities for growth and development within the company

How to Apply: Please submit your resume and a cover letter outlining your qualifications and interest in the position.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.