Office Assistant

Swift7 Consultants

Office Assistant

Little Ferry, NJ +7 locations
Full Time
Paid
  • Responsibilities

    Job Description

    Job Description:
    We are seeking a detail-oriented and customer-focused Customer Support Assistant to join our team. In this role, you will be responsible for handling customer inquiries, providing support, and ensuring a seamless customer experience. The ideal candidate will have strong communication skills, problem-solving abilities, and a proactive approach to customer service.

    Responsibilities:

    • Respond to customer inquiries via phone, email, and other communication channels

    • Assist customers with product and service-related questions

    • Maintain accurate customer records and update databases as needed

    • Resolve customer concerns efficiently while maintaining a professional approach

    • Process orders, returns, and other customer requests

    • Collaborate with internal teams to provide timely and effective solutions

    • Ensure a high level of customer satisfaction through attentive and responsive service

    • Perform administrative tasks related to customer support operations

  • Qualifications

    Qualifications

    Skills & Qualifications:

    • Previous experience in customer support, administrative support, or a related field preferred

    • Strong verbal and written communication skills

    • Excellent problem-solving and multitasking abilities

    • Proficiency in Microsoft Office Suite and customer service software

    • Ability to work independently and as part of a team

    • High attention to detail and strong organizational skills

    • High school diploma or equivalent required; additional certifications are a plus

    Additional Information

    Benefits:

    • Competitive salary

    • Opportunities for professional growth and career advancement

    • Health and wellness benefits

    • Paid time off and holidays

    • Supportive and team-oriented work environment

  • Locations
    Fresno, CA • Fort Lauderdale, FL • Chicago, IL • Centreville, MD • Raleigh, NC • Little Ferry, NJ • New York, NY • Myrtle Beach, SC