Benefits:

401(k) matching

Health insurance

Paid time off

Role: Office Coordinator TeamLogic IT of Northeastern Massachusetts

About Us:

We are an IT Managed Services Provider located in Woburn, MA focused on providing support for small to midsized businesses looking to outsource their IT functions. Relationship flexibility enables work arrangements that accommodate different levels of service. Whether it be fully outsourced IT, supplemental IT, or project-based assistance.

We are a family-owned member of a franchisee network of 100 TeamLogic IT locations nationwide. The strength of our network has placed us at #45 on the MSPmentor.net Top 501 Managed Service Providers.

Our primary geographical support area spans from Boston and its surrounding communities to the New Hampshire border.

This position is onsite in our Woburn office, 5 days a week, Monday – Friday.

JOB RESPONSIBILITES

· Answer incoming calls and triage to the appropriate team member.

· Open support tickets with as much detail as possible when new incidents are being reported.

· Assist Remote Services technicians with obtaining additional information for the troubleshooting process when requested.

· Schedule onsite visits for break/fix tickets that require physical assistance that have been submitted by our customers and colleagues.

· Respond to customer questions and concerns on tickets which were assigned or re-opened if engineers are unavailable or onsite.

· Confirm monthly, weekly, or bi-weekly appointments with customers.

· Confirm onsite visits with engineers and provide them with updates or appointment/schedule changes in real-time.

· Work with department directors to determine resource availability when scheduling projects and tech availability.

· Work with the Director of Engineering and Vice President of Operations on fleet management of company vehicles.

· Assist with general administrative responsibilities such as supply ordering, restocking, filing, shredding, etc.

EXPERIENCE AND SKILLS REQUIRED

· Candidate must possess strong written and verbal communication skills.

· Experience using Microsoft Office Suite.

· Experience using a ticketing system.

· Willingness to learn new tasks.

Job Type: Full-time

Job Location: Woburn, MA

Experience Preferred:

· 3+ years of resource scheduling experience

· Strong Customer Service skills

Required license or certification:

· Driver’s License

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.