Benefits:

Life Insurance

401(k)

Company parties

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Access Veterinary Care is seeking a highly organized and proactive Office Manager to join our team. This key role will be responsible for tracking financial goals, enhancing the client experience, improving administrative efficiencies, handling limited HR duties, and managing our social media presence. If you're passionate about driving growth, fostering a positive work culture, and ensuring an exceptional client experience, we want to hear from you!

At Access Veterinary Care, we believe in fostering internal growth and leadership within our team. This position offers a unique opportunity for direct career advancement, as our clinic continues to grow. We're looking for someone who is eager to develop their skills and step into a more prominent leadership position in the future.

Job Responsibilities:

Administrative Management:

Oversee and optimize the clinic’s administrative operations

Develop and implement strategies to enhance the client experience and streamline clerical tasks

Assist with reception duties as needed and ensure the clinic’s daily schedule runs smoothly and on time

Help the Front Office Supervisor manage employee schedules, ensuring appropriate coverage

Handle escalated client concerns and ensure prompt resolution

Maintain and improve the clinic’s online registration system

Financial Oversight:

Track a variety of financial metrics to ensure clinic-wide revenue targets are met

Assist management with developing strategies to drive financial growth

Monitor and manage client accounts with outstanding balances, ensuring timely follow-up and resolution

Oversee the Community Fund and Merchandise Store to help increase community support

Human Resources:

Complete onboarding for new hires and assist with interviewing/hiring as needed

Work with team leads to ensure annual performance evaluations are completed and processed

Work with the Front Office Supervisor and Medical Support Staff Manager to ensure all team members receive appropriate training and development

Manage bi-weekly payroll and stay informed on labor laws to ensure compliance

Create a supportive work environment, encouraging staff development and team-building activities

Marketing & Social Media:

Manage and respond to online reviews, enhancing the clinic’s reputation.

Lead the clinic’s social media efforts to increase visibility and promote clinic values within the community

Assist with organizing community events, in-clinic celebrations, and appreciation activities with management team

Miscellaneous Duties:

Assist the Director of Operations with client-facing projects, such as new signage and visual displays.

Take on additional duties as needed in collaboration with the Director of Operations or Medical Director

Required Skills & Qualifications:

Proven experience tracking financial performance and helping drive revenue growth

Strong communication skills, with the ability to engage with clients, staff, and management effectively

Experience managing and leading a team, with a focus on improving performance and efficiency

A creative, solution-oriented thinker who adapts to changing scenarios

Ability to work independently and take ownership of key projects

Familiarity with electronic medical records or the ability to quickly learn new software

Preferred Skills & Experience:

Experience in a medical or animal care-related field preferred

Interest in taking on advanced leadership roles and growing within the company

Additional Details:

40 hours/week (4 day work week, 10 hour shifts OR schedule as determined with the Director of Operations)

Schedule varies Monday - Saturday

Job Type: Full-time