Benefits:

Paid time off

Job Description – Office Manager

The Office Manager will:

Asist with the day-to-day operations and the compliance function of a Home Care Agency consistent with the Agency’s mission.

Develop and coordinate client care teams to ensure quality care delivery.

Serve as the primary contact for clients and families, addressing inquiries, concerns, and complaints.

Ensure the Agency employs qualified personnel. Position requires Office Manager to post jobs, conduct interviews and train new personnel and ensure staff professional development.

Provide leadership in developing and maintaining data collection, recording, and reporting systems to ensure quality service, data collection, and measurement of outcomes

Assist with the Agency’s Quality Assurance Performance Improvement Program (QAPI)

Serve as the primary contact for clients and families, addressing inquiries, concerns, and complaints.

Monitor client satisfaction and adjust services as needed to meet individual needs.

Manage scheduling and assignments of caregivers to ensure adequate coverage for all clients.

Ensure effective use of office technology and software systems.

Monitor social media marketing to ensure visibility such as Newsletters, Facebook, Instagram and Google posting.

Implement adequate workflow systems, and monitoring mechanisms

Assure that paperwork/data entry is completed in an accurate and timely manner.

Communicate Agency staff needs to the Administrator and/or Manager of Care Services regularly and as needed to assure adequate levels of available staff.

Perform additional duties and responsibilities as deemed necessary.

Maintains confidentiality in all aspects of the job.

This position may require occasional evening or weekend work to address urgent needs. (phone calls).

Qualifications:

High School Graduate; College degree or some post high school training preferred.

Has evidence of at least 3 years of experience in office management or administration. Some experience in Home Care or Health Care preferred.

Must be detail oriented and display a positive work ethic.

Demonstrates strong verbal and written communication skills and ability to work well with people.

Demonstrates organization and time management skills.

Speaks, writes, reads, and understands English.

Demonstrates skills in organization, problem-solving, decision-making, conflict resolution, and the ability to work independently.

Personal computer and data entry skills.

By selecting the positions below, you acknowledge that you are applying for employment with an independently owned and operated ComForCare franchisee, a separate company and employer from ComForCare and any of its affiliates or subsidiaries. You understand that each independent franchisee is solely responsible for all decisions relating to employment including (and without limitation to) hiring and termination, and ComForCare does not accept, review or store my application. Any questions about your application or the hiring process must be directed to the locally owned and operated ComForCare franchisee.

Equal Opportunity Employer: Disability/Veteran.