Benefits:

Competitive salary

Free uniforms

Paid time off

Floor Coverings International - Montgomery County

Office Manager/Customer Service Position Description

Floor Coverings International is the #1 mobile flooring company in North America. With over 200 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home. Locally, our customers give us an average of 4.9 star ratings, with 170 5 Star reviews on Google.

An Office Manager with Floor Coverings International is key to the growth and expansion of the local franchise. A successful Office Manager will allow for more estimates to be written, lead the scheduling and installation of projects, assist with marketing efforts and keep accurate company financials.

Job Details & Perks:

Paid training provided

Full-time

Paid Vacation – (accrued 10 days/yr)

All Major Holidays (NY Day, Memorial Day, July 4, Labor Day, (2) Thanksgiving, (2) Christmas)

Bonus perks

Key Responsibilities:

Marketing & Customer Relations

Promptly and properly schedule all leads to appointments for sales team.

Follow up on open proposals

Support and participate in home shows, community festivals (seasonal)

Support local marketing efforts (preparing EDDM), helping to expand our reach

B2Bw connections – realtors etc

Assist in development, management & delivery of local marketing tactics.

Eblasts using database

Posting to Google, FB, IG

Administration

Answer customer calls

Return calls promptly

Re-Confirm appointments

Book Appointments – open leads

Assist with scheduling installations

Confirm installations/send prep instructions

Keep the customer SalesForce data accurate/current

Adding new leads/customers

Landing jobs – recording deposits

Keep calendars SF accurate

Order samples

Track orders - product

Financials

· Invoice customers for deposits and balance due ( using SF and PNC Portal)

· Submit business expenses weekly to bookkeeper

· Pull reports from Salesforce

Knowledge of QuickBooks Online a plus

Production

Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.

Order all products needed for jobs accurately and follow up on delivery.

Schedule the job to meet the schedule of the customer

Communicate with customers on start dates and times.

Update Salesforce daily with status of job and upcoming schedule.

Continuous Improvement

o Attend weekly meetings with franchise owners

o Be available to attend training seminars at owner’s discretion.

o Make decisions and act in accordance with Floor Coverings International's core values and mission.

Qualifications:

Strong communication skills, particularly over the phone.

Organized, detail oriented, and able to multi-task.

Computer Savvy

Experienced in bookkeeping using QuickBooks Onlne is a plus.

Able to work independently without supervision.

Ideal candidate

Warm, friendly helpful,l welcoming enthusiastic

Customer focused

Attention to Detail

Multi-tasker

Show initiative

Goes the extra mile

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.