Benefits:
Company parties
Competitive salary
Free uniforms
Paid time off
Floor Coverings International is the #1 mobile flooring company in North America. With over 225 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home. Our 400,000+ customers give us an average of 4.8-star rating.
As an Office Manager at Floor Coverings International, you are key to the growth and expansion of the local franchise. Your success will allow for more proposals to be written, lead the scheduling and installation of projects, assist with marketing efforts, and help maintain clean financials. We are the premier flooring company for Costco, so the ideal candidate must embody the Costco customer service mindset.
Office Manager Perks and Benefits:
Competitive Base Salary
Paid training.
Full-time
Cellphone Reimbursement of $40 per month
Office Manager Responsibilities: Customer Management
Develop trust with customers by living our Core Values all day and every day.
Creating raving fans by providing extra-mile service
As soon as possible, convert leads to appointments by scheduling appointments for the sales team.
Follow up on open proposals as needed.
Keep the showroom and office organized and presentable.
Assist in the development, management & delivery of local marketing tactics.
Resolve customer conflicts.
Marketing
Ensure customers feel cared for by taking pride in what you do—providing extra-mile service by going above and beyond expectations.
Strengthen emotional connections with customers and the community by engaging in the community and making it fun!
Support and participate in home shows and events.
Support and implement local marketing efforts as needed.
Operations (Production)
Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
Order all products needed for jobs accurately and follow up on delivery.
Schedule the job to meet the schedule of customer and installers.
Communicate with installers and customers on start dates and times.
Update the customer with ongoing details of installation and job progress.
Discuss and obtain written permission for any changes in contracted work.
Confirm scope of work and compensation with installers prior to start of job.
Update Salesforce/production board daily with status of job and upcoming schedule.
Financials
As a job is landed and produced, complete the job costing form with the pertinent details.
Process all Payments and work flow for Costco Members who purchase from FCI.
Continuous Improvement
Attend weekly meetings with the owner at scheduled times.
Submit the GS&R Prep form monthly via email.
Work weekly and monthly to meet goals.
Be available to attend training seminars at the owner’s discretion.
Make decisions and act in accordance with Floor Coverings International's core values and mission.
Office Manager Qualifications:
Must have 3 to 5 years working as an office manager, preferably in a home improvement company.
High School Diploma and at least 2 years of College required.
Excellent customer service skills
Strong communication skills, particularly over the phone.
Organized, detail-oriented, and able to multi-task.
Experience in Production management
Able to work independently without supervision.
Salesforce experience preferred
Bi-Lingual with Spanish preferred, but not required
Must be proficient in MS Office suite including, Word, Outlook, Excel and Powerpoint.
Detailed oriented.
Apply today!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.