Benefits:

Flexible schedule

Training & development

Wellness resources

Job Overview

Kin-Etic Behavioral Health (KBH) is a woman-owned mental wellness group practice and professional development group training company. We are a dynamic group of behavioral health professionals and facilitators. We seek to hire an experienced (Hybrid) Medical Office Manager to join our team. This role is pivotal in ensuring the office's overall day-to-day business operations run smoothly and professionally. If you are a passionate, self-starter, with keen critical thinking skills KBH is a great place to get ahead. Apply today!

Experience

Minimum two (2) years of work in medical office setting.

Minimum two (2) years in a supervisory or management position.

Duties and Responsibilities:

Oversee and support all administrative duties to ensure the office is operating smoothly.

Scheduling appointments for patients and providing intake documents, maintaining calendars, doing research, and creating reports.

Utilize knowledge of continuous quality improvement principles to analyze and execute improvements in office operations and quality of care.

Work with prescribers to ensure accurate medication authorization and refills.

Ensure patient records are current and accurate.

Communicate with patients regarding inquiries and complaints.

Create excellent customer experiences.

Oversee eligibility and insurance authorizations and discharges.

Hire and train administrative staff.

Develop office policies and procedures and ensure appropriate implementation.

Utilize guidelines to ensure compliance with current healthcare regulations.

Establish, manage, and analyze the office budget.

Oversee reconciliation of payments.

Monitor, supervise, and evaluate administrative staff.

Prepare time and attendance with accuracy.

Attend virtual meetings and provide updates and reports.

Regular status reports are due to the CEO.

90-day probationary period enforced.

Knowledge, Skills, and Abilities:

Strong organizational and critical thinking skills.

Demonstrated experience with reviewing, submitting, analyzing, and adhering to the billing revenue cycle.

Experience with regulations related to Medicare, Medicaid, and commercial insurance.

Human resources experience in hiring, supervision, and performance reviews.

Experience with HIPAA rules and regulations.

Strong customer service experience skills, computer literacy, and writing skills.

Demonstrated skill in using EMR healthcare software, (ex: TherapyNotes, etc.)

Experience in ADP payroll, and Microsoft Suite (PowerPoint, Excel, Word, etc.).

Experience with continuous process improvement concepts and practices.

Education Requirements

High School diploma, required.

Bachelor's degree or associate degree in a related field is strongly preferred.

Certified Medical Manager (CMM) or Certified Medical Practice Executive (CMPE), an advantage.