SERVPRO® of Omaha Southwest & Omaha West/Saunders County - Office Manager

Do you love working with people? Do you want to be a leader in a great company?

Then, don’t miss your chance to join our franchise as a new Office Manager. In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

We're seeking someone who is a rare “high achiever” to fill a key role. As the Office Manager, you will manage the franchise office team to perform all accounting functions, oversee administrative activities, and ensure customer satisfaction. You will serve as the in-house expert on QuickBooks®, Microsoft Office, and proprietary software. In addition, you will ensure all employee and company files are properly filed and contain all required documentation.

If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with lots of opportunity to learn and grow.

Primary Responsibilities

Answer and distribute calls with a high level of customer service

Document leads in WorkCenter and maintain the Work In Progress board

Track payments and keep average days of collection on Accounts Receivable below 30 days

Accounting & HR Administration paperwork

Coordinate and maintain company calendar and franchise communication

Make sure active jobs are properly scheduled with no conflicts

Manage invoicing, accounts payable, accounts receivable, and cash management

Categorize expenses, maintain all receipts, and make sure bills and invoices are paid on time

Submit monthly sales tax return filings as well as monthly Royalty Reports

Manage timesheets, deductions, and bi-weekly payroll

Manage 401K and Health Insurance plans and payments

Ensure employment files and records are accurate

Assist with duties in warehouse and for customer contents/non-salvageable lists

Assist with entering data for estimates

Other duties as assigned

Position Requirements:

2+ year(s) of office, accounting, or customer service management experience

2+ year(s) of QuickBooks® experience

Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)

Experience in building a strong team with tangible leadership skills

Remediation experience is preferred.

Solid organization and planning capabilities, strong attention to detail

Demonstrated history of ability and growth in managing an office environment

Outstanding written and verbal communication skills, including proper pronunciation, grammar, and a consistently courteous and professional tone of voice at all times

Very self-motivated and goal-oriented with ability to multi-task

Capability to work in a fast-paced, team-oriented office environment

Ability to learn new software and proprietary software

Experience in customer service industry environment a plus

College degree desirable

Ability to successfully complete a background check subject to applicable law

Hours

40 hours/week, flexible to work overtime when required

Pay Rate Competitive based on experience.

Benefits: Starts on Day 1

· $1500 Sign-on Bonus

· $1500 Referral Bonuses

· 6 Paid Holidays

· PTO - Up to 11 days to earn starting out, starting on Servpro second tier. Accrued by hours worked

· On-site Gym/Fitness Room

· Production Team: All tools, PPE, and Uniform Polos provided

· Production Team: Monthly Performance Bonuses for Production Managers, Crew Chiefs, and Technicians

Starts on 1st of the Month After 60 Days

· 50% of Health Insurance paid for Employee (Blue Cross/Blue Shield)

· Vision, Dental, and Aflac plans you can join

Starts After 6 Months

· 401k company matching up to 4%

· Profit Sharing

· Advancement Opportunities

Starts After 1 Year

· $1000 Anniversary Bonus every year

Job Type: Full-time

Salary: Starting at $18.00 and up DOE

8 hour shift

Monday to Friday

Work Location: One location

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.