Office Manager

The Learning Experience #258

Office Manager

Spring, TX
Full Time
Paid
  • Responsibilities

    General Managers at The Learning Experience are responsible for the operational performance of the Center. They have an essential ability to apply their business acumen to customer engagement and leading people, ultimately creating an environment where others can thrive.

    Role Responsibilities:

    BUSINESS OPERATIONS AND PEOPLE LEADERSHIP

    Performance and productivity for all operational aspects of the center

    Creates action plans based on past performance and forecasted occupancy

    Hires outstanding talent and ensures center is fully staffed with high performing teachers

    Effectively manages labor; Approves all final work schedules to ensure appropriate ratios are always intact

    Processes timesheets ensuring the accuracy of timekeeping systems

    Manages center inventory- office supplies, food, curriculum, staff recognition items, etc.

    Manages all vendor relationships- organizes facilities maintenance and technology support

    In partnership with Center Director, conducts team meetings to communicate important information and set a direction

    CUSTOMER ENGAGEMENT

    Executes marketing brand campaigns within the center and implements local marketing activities.

    Effectively uses social media channels for parent engagement and retention

    Nurtures leads through scheduling and conducting tours; follows up with potential families to secure enrollment.

    Leads tours, highlighting key features of our brand and the center and maintains strong connections with potential customers

    Has a strong understanding of the childcare offerings within the community

    Maintains the lead tracking portal and customer database

    Coordinates the registration process and maintains customer and employee information in center systems

    Responsible for communications to families (i.e. billing, newsletters)

    Plans and manages budget for “parent pleasers”

    Qualifications:

    3+ years’ experience in retail/store management - cross-industry experience is welcome

    Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting

    Ability to leverage data to understand the business and make decisions

    Bachelor’s degree preferred

    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Learning Experience Corporate.