Job Description

Position Overview:

We are seeking a dedicated and experienced Office Manager to oversee the daily operations of our Kennesaw and East Cobb locations. The ideal candidate will have exceptional organizational skills, a commitment to providing outstanding patient care, and the ability to lead and motivate a team.

Key Responsibilities:

1. Office Operations Management:

- Oversee daily office operations to ensure efficiency and effectiveness.

- Maintain a clean, organized, and welcoming office environment.

- Manage office supplies inventory and place orders as necessary.

2. Staff Leadership and Development:

- Recruit, hire, and train office staff.

- Schedule and manage staff to ensure adequate coverage.

- Conduct regular performance evaluations and provide constructive feedback.

- Foster a positive, collaborative work environment.

3. Patient Relations:

- Ensure exemplary patient care and address patient concerns or complaints promptly and professionally.

- Manage patient scheduling to optimize office efficiency and patient flow.

- Oversee patient check-in/check-out processes including verification of insurance information and collection of payments.

4. Administrative Duties:

- Maintain accurate patient records and ensure compliance with HIPAA regulations.

- Handle billing, invoicing, and financial reporting.

- Develop and implement office policies and procedures to enhance operational efficiency.

- Liaise with vendors and service providers as needed.

5. Financial Management:

- Monitor and manage office budgets, including payroll, supplies, and other expenses.

- Generate financial reports and provide insights on budget adherence and financial performance.

- Implement cost-saving measures where appropriate without compromising on quality.

6. Technology and Equipment Management:

- Ensure all office equipment and technology are functioning correctly and troubleshoot any issues that arise.

- Coordinate regular maintenance and updates for office/medical equipment.

- Introduce new technology and systems to improve workflow efficiency.

7. Compliance and Regulations:

- Ensure the office complies with local, state, and federal regulations.

- Keep abreast of updates in eye care practices and healthcare regulations and implement necessary changes.

Qualifications

- Education: Bachelor’s degree in business administration, healthcare management, or a related field preferred.

- Experience: Minimum of 3-5 years of experience in office management, preferably in a healthcare or eye care setting.

- Skills:

- Excellent organizational and multitasking abilities.

- Strong leadership and team-building skills.

- Proficient in office software and electronic medical records (EMR) systems.

- Superior customer service and interpersonal communication skills.

- Financial acumen, experience with budgeting and financial reporting.

Personal Attributes:

- Detail-oriented with a commitment to accuracy.

- Ability to handle stressful situations calmly and efficiently.

- Problem-solver with a proactive approach to improving office processes.

- High degree of integrity and professionalism.