Wylander, a recruiting company for the disaster restoration industry, is recruiting an Office Manager/Dispatcher for a full-service cleaning company located in the Madison Heights, MI area.

Compensation and Benefits:

• Salary $50K-$75K (DOE)
• Eligible for potential bonus/profit sharing
• Health Insurance & 401k after 90 days
• Paid Time Off & Holidays

The ideal candidate has passion, purpose, and drive as it relates to serving customers. This person must be very organized, have great oral and written communication, and excellent customer service skills. The Office Manager/Dispatcher will support departments and their teams in creating a high level of customer satisfaction. They will assist in the coordination, documentation, and facilitation of the timely completion of projects. The Office Manager/Dispatcher ensures that all company processes are operating at the highest standards.

Responsibilities:

• Answer and direct phone calls
• Follow up with incoming customer concerns
• Organize and schedule appointments
• Communicate and dispatch technicians with the appropriate skill set to each job
• Assist in the preparation of regularly scheduled reports
• Order office supplies and research new deal and suppliers
• Provide general support to visitors
• Assist with timecards/payroll
• Day to day operations supporting departments with administrative duties
• Reviewing and updating insurance policies, tags, etc
• Perform data entry/management for information management systems including inputting new jobs, contacts, meeting notes, follow-up actions and reports; may create and maintain database information and spreadsheet files.
• Perform the day-to-day accounting functions
• Account reconciliations and Accounts Receivable/Accounts Payable, Input credit card receipts and invoicing
• Prepare weekly, monthly, quarterly and annual reports
• Minimal IT support for setting up new employees, assigning cell phones
• Manage recruiting efforts, onboarding, and training of new employees
• Preparation of various project related documents.
• Auditing of file documents to ensure accuracy.
• Replicate, repeat and reenforce the mission and values of the company
• Provide support to manager, Project Managers, Business Development Specialists, and Estimators as needed to meet the needs of clients.

Qualifications:

• 2-3+ years’ experience in a supervisory or similar role
• Required QuickBooks experience
• Experience in restoration industry is a plus
• Ability to work in a fast-paced environment with stringent deadlines
• Must be a proven leader who is assertive
• Must have excellent customer service skills
• Organizational and problem-solving skills
• Accurate and detail oriented
• Proven strong time management skills
• Ability to work well with many types of personalities

Keywords: restoration, construction, office manager, administrative