Window World seeks energetic and customer focused individual to fill role of Operations Coordinator at our Akron Window World location. Join the Moran family and their team to help create a lifelong experience for our customers. The Moran family and their group of seven Window World locations offers you a family culture where you will feel right at home. Get training and ongoing support to help you grow in your position!

Incentives based on attendance and meeting your goals

Group team building quarterly meet-ups

Weekly meet ups with your team to talk about ideas, issues, and solutions

Yearly family picnics/parties to meet all our 7 store’s team members

Benefits/Perks

Competitive, biweekly pay

Retirement Plan (401K) with match from company

Major Medical Insurance

Dental/Vision Insurance

Supplemental Insurance programs

Paid time off + Earned PTO Days

Paid Major Holidays

Job Responsibilities:

Handle inbound and outbound calls using proper phone etiquette.

Maintain a well-organized and professional workspace.

Maintain strong knowledge of products, policies, and services of the organization.

Meet and greet walk in customers, showing them around our showroom.

Maintain incoming paperwork from sales team

Schedule appointments with both customers and Window World team.

Manage communication between customers, installation teams, and service teams

Receiving payments from our customers

Resolve customer issues

Receive paperwork from deliveries

Logically rearrange service and install schedules in the event of emergency situations

Utilizing our Window World CRM program and QuickBooks (basic knowledge is preferred)

Qualifications:

Pleasant personality, with energetic spirit both in-person and on phone

Prior customer service experience is essential

Prior basic computer skills required

Prior data entry skills are required

Independent work skills essential

Strong attention to detail

Ability to learn and adapt quickly

Strong math skills

Must have rotating Saturday availability

Must have strong prioritizing skills in order to meet the demands of the varying tasks