About Culligan

As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Headquartered in Rosemont, Illinois, Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.

Welcome to Mast Family Culligan

We are so excited you’ve selected to be a part of our team. As part of our team we believe you will share our commitment to our values, share in our success, and help us achieve our mission.

Our mission at Mast Family Culligan is to provide those in the communities we serve with water of the greatest quality, helping them through health to have a better quality of life.

We believe that our greatest assets are caring, passionate employees empowered to make suggestions and think “outside of the box.” Your job, and the jobs of your colleagues, is to make decisions that align with our values and will lead to the realization of our mission.

Our core values are:

Ethical behavior;

Creativity;

Mutual respect;

Passion; and

Commitment.

These core values require that we:

Think beyond outdated practices and find new ways to do more with today’s technology and the amazing minds on the team;

Focus on how we can improve as a company and you can improve as an employee;

Take steps each day toward your goals; and

Care passionately, about your role in the organization, about the employees around you and their contributions, and about the customers who rely on Mast Family Culligan for their needs.

Job Summary

Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.

Responsibilities

Extensive problem-solving, order processing, and helping to manage customer accounts

Provide proactive sales support by developing close relationships with customers

Schedule service and delivery orders

Coordinate schedules with the service/operations team

Contact customers for purposes of scheduling additional services or offering maintenance plans

Refer unresolved customer grievances to designated departments for further investigation

Benefits/Perks

Monday-Friday work week

Day shift

Bi-weekly pay

Medical insurance

Dental insurance

Vision insurance

Wellness resources

Vacation, paid time off (PTO)

Company-paid training

Employee discounts for Culligan in-home products

Opportunities to learn other areas

Additional perks also available

Qualifications

High school diploma or GED

Minimum of two years of customer service experience required

Strong time management and project management skills

Proficient in Microsoft Office (word, excel, outlook)

Excellent communication skills, both written and verbal

This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.