Benefits:

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Office Support Assistant

We are looking for a full-time Office Support Assistant to help in our Marketing Department and with the Front Desk with the administrative and organizational functions in the day-to-day operation of our departments. Our work is focused on treating problem water and ensuring safe water in homes. Your goal is to provide great customer service to our customers and potential customers

Responsibilities will include, but are not limited to:

Answering phones both in the Marketing Dept and the Front Desk

Provide excellent customer service while providing general support to customers.

Speaking with potential customers to schedule an appointment using a prepared script with additional information

Schedule and confirm appointments for clients, customers, or Sales Reps

Data entry utilizing proprietary software, Excel, and Word

Completing lead information by recording names and addresses as well as other important information

Gathering data on sales leads for further marketing analysis

Taking clear and concise messages as necessary

Following protocol to keep customers’ personal information secure and adhering to quality assurance standards

Assisting with other daily office needs including but not limited to filing

Maintaining a clean and safe working environment

Preferred skills:

A professional and courteous telephone manner being comfortable speaking on the phone, texting or emailing

General customer service skills including active listening and empathizing with customer needs

Patience to take an appropriate amount of time with phone calls to answer their questions and hear their concerns

Strong verbal and written communication skills with attention to detail and accuracy in all work.

Proficient w/Microsoft outlook, excel and word

Exceptional planning, problem solving, time management and organizational skills.

Ability to operate standard office equipment

Patience and endurance to sit/stand behind a desk all day.

Attention to detail and the willingness to learn

Previous customer service experience of at least 2 years

Additional training will be provided.

This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.