Benefits:

401(k) matching

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Join Our Thriving Team at Superior Fence & Rail of Minneapolis!

Are you a highly organized and customer-centric individual with a passion for providing exceptional support? Superior Fence & Rail of Minneapolis is seeking a motivated Office and Customer Support Specialist to join our rapidly growing team. In this dynamic role, you'll be the backbone of our office, ensuring smooth operations and delivering outstanding service to our valued customers and team members. If you thrive in a fast-paced environment and are looking for a supportive, team-oriented atmosphere with opportunities for advancement, we want to hear from you! We are open to discussing winters-off options for the right candidate.

Key Responsibilities:

Customer Interaction: Manage incoming and outgoing calls with professionalism, schedule appointments efficiently, and address client inquiries promptly.

Data Management: Utilize industry-specific software to maintain accurate customer records and meticulously document all customer interactions.

Team Support: Provide comprehensive administrative and customer service support to outside sales, production, and other team members, ensuring seamless communication and collaboration.

Contract Fulfillment: Oversee key aspects of the contract fulfillment process, ensuring accuracy and efficiency.

Permitting & Utility Coordination: Assist with the permitting process and coordinate utility requests, ensuring compliance and timely completion.

What We Offer:

Competitive Compensation: Starting at $25.00 per hour, commensurate with experience.

Comprehensive Benefits: Including health insurance, 401K, paid holidays, and paid time off.

Growth Opportunities: We believe in investing in our team and offer pathways for career advancement.

Supportive Team Environment: Join a company culture that fosters collaboration and encouragement.

Flexibility: We are open to discussing winters-off options for the right candidate.

Requirements and Qualifications:

Experience: 1-3 years of proven office support experience.

Customer Service: 2+ years of dedicated customer service experience.

Technical Proficiency: Advanced proficiency in MS Office and Google Workspace, with strong general computer and technology skills.

Education: Associate degree (or higher) in business or management preferred.

Background Check & Drug Screening: Ability to successfully pass a background check and drug screening.

The Ideal Candidate Will Possess:

Exceptional Communication: Excellent written and verbal communication skills, with a pleasant and professional phone manner.

Organizational Mastery: Superior time-management and organizational skills, with the ability to manage multiple priorities and handle frequent interruptions.

Problem-Solving Prowess: Excellent analytical, problem-solving, and decision-making skills.

Interpersonal Skills: Strong conflict resolution and emotional intelligence, with the ability to build rapport and maintain positive relationships.

Independent Work Ethic: Ability to work independently and efficiently, with keen attention to detail.

Positive Team Attitude: A proactive and positive team player who contributes to a supportive work environment.

Company Overview:

Superior Fence & Rail is the leading fence contractor in the nation, with over 100 branch locations across the United States. We are committed to excellence in customer service and quality craftsmanship. Learn more about us at www.superiorfenceandrail.com.