Benefits:
401(k) matching
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
About Us: We are a small local business that has specialized in fireplaces for over 37 years in the heart of Bel Air. We perform service work as well as new installations. We're looking for a second office person to help with the administrative workload. Our business is seasonal, but we stay steady year round. The fall and winter are the most busy times of year for us. We're looking for someone to join our team for the long run. If the following job summary/ responsibilities sounds like something you would be able to enjoy performing, we'd be happy to teach and train you in areas you may have not experienced before.
Benefits/Perks: Paid Holidays Option for group insurance plan Company contribution retirement plan options Career Growth Opportunities
Job Summary We are seeking an Office Assistant to join our team. In this role, you will accurately transfer information into our database system. Your responsibilities may include verifying data, updating existing information, entering new information, creating spreadsheets, and other administrative tasks. You will provide a variety of clerical and administrative support to our employees, ensuring the office runs smoothly and efficiently. Your responsibilities will include answering phone calls and greeting visitors, scheduling appointments, planning meetings, and writing correspondence. You will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is highly organized with excellent written and verbal communication skills and a friendly demeanor. The ideal candidate is also a fast and accurate typist with attention to detail and excellent computer skills.
Responsibilities Use keyboard, scanner, or other office equipment to transfer information into the database system Collect information directly from customers and enter information into the database Create accurate spreadsheets in Microsoft Excel Confirm accuracy of data by comparing to original documents Perform regular backup of data Schedule appointments and maintain calendar Address and resolve customer concerns with a professional attitude Receive inbound calls and place outbound calls Identify the reason for the customer’s call, collect relevant information and provide solutions Document all customer interactions Attend trainings to maintain up-to-date skills and knowledge Any other tasks essential to help the business thrive