Job Description

At Fairmont Hotels & Resorts, ensuring the safety and wellbeing of our Colleagues, guests and visitors is an integral part of our operations. As a Security Officer, your attentiveness, efficiency and commitment will ensure your hotel remains a safe, enjoyable workplace and travel destination.

Responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Ensure the overall safety and security of the hotel guests, Colleagues and hotel premises
• Act as a member of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistance
• Ensure that any violations to law or hotel policy is investigated and reported
• Respond to all emergency situations and provide First Aid and C.P.R. as required
• Correct and report any fire hazards or health and safety hazards
• Report and investigate occurrences of accidents, complaints, criminal activity, and crisis situations
• Document all incidents occurring in the hotel in connection with crime, subversions, potential liabilities and insurance requirements. And in documenting such activities remain objective, and write comprehensive reports.
• Conduct cash counts and crowd control
• Handle all internal and external inquiries in person and via phone/email whilst sitting in the security office
• Patrol the interior and exterior of the hotel and action any situation requiring attention, including all stairwell
• Handle and document guest and employee accidents, guest room lock problems, noise complaints, and any questionable individuals on the premises.
• Assist disabled guests.
• Assist in implementing preventive safety and security programs.
• Assist hotel staff in handling of unusual guest or employee problems, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, employee or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbance, power or elevator failures, medical assistance and natural disasters.
• Remain informed of current Federal and local laws and regulations as they relate to the hotel, particularly in areas of guest, patron and employee rights.
• Take an active role in the implementation of the hotel's fire plan including the General Communication Center, the Command Post, all technical equipment and the roles each employee/manager plays.
• Champion the hotel sex trafficking prevention program and offer guidance to employees.
• Assist in training related to the hotel's emergency procedures.
• Control the key, lock system, alarm system, and fire protection system.
• Conduct V.I.P. escorts in a professional and courteous manner.
• Monitor the Closed-Circuit Television (CCTV), and review the footage as needed.
• Conduct departmental key control audits and maintain key control records
• Maintain computer records of all actions in a Daily Activity Report
• Assist guests regarding hotel facilities in an informative and helpful way
• Coordinate lost and found items program. Document, organize and store all lost and found items given to Loss Prevention; document guest inquiries for lost items and coordinate return of lost items to guests.
• Inspect employee packages, purses, bags, etc. as employees enter or leave the property.
• Follow department policies, procedures and service standards
• Follow all safety policies
• Maintain regular and predictable attendance
• Other duties as assigned

Qualifications

• Previous experience in a Security role required
• Certification in CPR First Aid required
• High school or equivalent education required.
• Current active BSIS guard card
• Must possess a professional presentation
• Strong interpersonal and problem-solving abilities
• Highly responsible, ethical, & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Reading, writing and oral proficiency in the English language.
• Experience in CPR, AEDs, first aid, firefighting, de-escalation, and crowd control.
• Previous experience in law enforcement, military; luxury hospitality security experience preferred.
• Must have knowledge of commonly-used concepts, practices, and procedures within the security/safety field.
• Excellent customer service skills.
• Computer literate in Microsoft Office, Outlook, Word, Excel, and basic understanding of computer operations.
• Must be open to a flexible schedule to include mornings, evenings, overnights, weekends, and holidays.
• Must maintain a neat, clean, and well-groomed appearance per Fairmont Breakers grooming standards.

Additional Information

What is in it for you:

• Wage: USD $26.00/hour
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.