Job Description

This is a valuable position within the organization, responsible for assisting executive management, operations and clients with daily tasks while maintaining a professional level of customer service to our clients. Daily functions include, relationship management, inbound and outbound calls to clients and their customers, management of our 24x7 outsourced answering service, creating and refining internal processes with documentation, and Interim HR support to the current team.

REQUIREMENTS

Bachelor Degree or equivalent work experience required. Minimum 5 years experience with Customer Service and 2 years Human Resources or similar experience. Must have management-level verbal and written communication skills and the ability to present to the executive level.

TECHNICAL SPECIFICATIONS

• Microsoft Windows or Mac OS 10+ years

• Microsoft Office or Google Docs 5+ years

• Project Management Software (5PM / MS Project / JIRA / Trello or equivalent) 2+ years

• Base download/upload internet speed of at least 10Mbps. Satellite/HotSpot internet is NOT acceptable.

• Quiet dedicated space to work.

PROCESS TO APPLY

Please read carefully, applications not following this process will not be considered to advance for interview

1. COMPLETE ASSESSMENT USING THIS LINK https://www.ondemandassessment.com/link/index/JB-Q51ZBRNZW?u=1036471

2. Email Confirmation of completed assessment and a brief cover letter to sj@omnixrm.com and explain why you believe your experience & skills would make you a good fit for this role.

DAILY JOB FUNCTIONS

• Client onboarding and periodic courtesy calls

• Support for clients technical and billing issues

• Management of private labeled answering service

• Recruiting, interviewing, and onboarding of new hires

• Documentation of all processes & procedures

• Weekly performance reporting

• Assist in quality assurance testing

• Prepare basic department budget forecasts quarterly

• Perform other duties as requested by management

• Multi-tasking and critical awareness for high priority items

• Embracing a comprehensive role during

• Opportunity to evolve into a senior management executive

ADDITIONAL COMPENSATION

• Annual increases and holidays bonuses

• New Apple laptop, monitor and accessories after 6-months.

Company Description

OmniXRM is a development and consulting firm specializing in customized industry-specific CRM software. The company also partners with startups to manage, develop and market the businesses into its exit strategy. Currently, specializing in prototype clients, OmniXRM will expand to high volume sales within the year. We compete with SalesForce and Hubspot by offering high end products and services at a fraction of the cost while focusing on customer service. Due to the recent pandemic, OmniXRM has delayed the opening of the new corporate office in 2021. Once COVID regulations have been lifted, we will invite you to join us in the Royal Oak/Troy location should you choose.