Join Our Team of HVAC Service Pros Today!

Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service professionals are now available across the country.

JOB SUMMARY

This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.

JOB DUTIES

Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company

Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not.

Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time

Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window

Makes outbound calls to club membership clients to ensure that they are satisfied with any repairs

Manages the dispatch board to keep field personnel on the move, servicing clients, and generating revenue Makes every effort to compress call scheduling, effectively maximizing productivity and revenue Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window Re-schedules appointment times at client’s convenience as necessary Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Technicians Strictly adheres to the “Dispatching for Profits Priority Service Schedule” to ensure the right Technician is sent to the right appointment Shares responsibility to ensure that all Technicians arrive at their designated appointments on time Debriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issues Enters equipment type and age information for systems into SuccessWare software system

MINIMUM REQUIREMENTS

High school diploma or equivalent required

Above-average verbal and telephone communication skills are essential

Must have good computer software skills

Prior customer service experience preferred

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.